ALEJANDRA RENTERIA
Peoria,AZ
Summary
Detail-oriented Support Assistant with 2 years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Exceptional track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Care Management Support Assistant
CenterWell Senior Primary Care
01.2023 - Current
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Trained new support assistants, sharing knowledge of company policies, procedures, and software systems.
- Established administrative work procedures to track staff's daily tasks.
- Provided after-hours support as needed to accommodate Providers and patients with requests.
Front Office Receptionist
Sun Valley Medical
02.2022 - 01.2023
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Assisted Medical Records with entering and sending patient records.
- Assisted with creating and sending out referrals.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Education
Bachelor of Science - Healthcare Management
Bellevue University
Bellevue, NENo Degree - Business Office Administration
UEI
Huntington Park, CA06.2014
GED -
Arizona Call-A-Teen Center For Excellence
Phoenix, AZ03.2013
Skills
- Strong Organization
- Professionalism and Etiquette
- Resourcefulness and Initiative
- Multitasking and Time Management
- Fast Learner
- Customer Service
- Critical Thinking
- Document and File Management
- Office Administration
- Microsoft Office
- Confidentiality and Data Protection
- Excel spreadsheets
Languages
Spanish
Native or Bilingual
Timeline
Care Management Support Assistant
CenterWell Senior Primary Care
01.2023 - Current
Front Office Receptionist
Sun Valley Medical
02.2022 - 01.2023
Bachelor of Science - Healthcare Management
Bellevue University
No Degree - Business Office Administration
UEI
GED -
Arizona Call-A-Teen Center For Excellence
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