Alejandra Diaz
Bakersfield,CA
Overview
5
5
years of professional experience
Work History
Credentialing Coordinator
Mindpath Health
01.2024 - Current
Referral Coordinator
MindPath Health
11.2023 - 01.2024
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.c
- I was assigned Quartet as an independent responsibility on the referrals team. Quartet is a referral
source for providers to send a referral for patient's to be seen with a mental health provider. It was my
responsibility to retrieve referrals from the portal within 24 hours. To ensure that all referrals were received I
managed this task by checking the portal every 15 minutes. Managing the Quartet portal taught me
time management skills and accountability.
Server Supervisor
Black Bear Diner Restaurant
01.2022 - 10.2023
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Administrative Clerk
California Spectrum Services
02.2021 - 04.2023
- Entered data into system and updated patients contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with patients family via phone and email to confirm deliveries and respond to inquiries.
- Arranged meetings and appointments and updated records to assist management.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Improved communication between departments through effective scheduling and coordination of meetings.
Education
South High School
Bakersfield, CASkills
- HIPAA compliance
- Effective written and verbal communication
- Provider enrollment
Languages
Spanish
Timeline
Credentialing Coordinator
Mindpath Health
01.2024 - Current
Referral Coordinator
MindPath Health
11.2023 - 01.2024
Server Supervisor
Black Bear Diner Restaurant
01.2022 - 10.2023
Administrative Clerk
California Spectrum Services
02.2021 - 04.2023
South High School
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