Alejandra Drullard Rosario
silver spring,MD
Summary
Accomplished in strategic marketing and professional communication, I leveraged my business administration skills and customer engagement expertise at Mount St. Mary's University to enhance customer experience and digital resource management. Excelled in creating welcoming environments across roles, significantly improving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Library System Aid
Mount St. Mary's University
Gettysburg, PA
08.2024 - Current
- Designed fliers to inform visitors and patrons of upcoming events, meetings, and special programs.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
- Assisted in the development and maintenance of the library's digital resources.
- Acquired books, pamphlets, and periodicals by facilitating the ordering process.
- Maintained a clean and organized library environment.
- Assisted with shelving returned items in appropriate locations within the library.
- Leveraged knowledge of library categorization method to reshelve materials.
- Created marketing outreach via Canva.
Bookseller
Barnes & Noble
Emmitsburg, MD
01.2022 - 05.2023
- Managed cash, credit, and debit transactions, ensuring accurate and efficient checkout processes
- Processed online book pick-up orders and assisted with in-store customer inquiries
- Restocked shelves with books, merchandise, and clothing, ensuring displays were organized and appealing
- Provided excellent customer service, creating a positive and welcoming shopping experience
- Maintained cleanliness and orderliness in the store, ensuring a pleasant environment for customers and staff
Server
Aramark Higher Education
Emmitsburg, MD
08.2021 - 09.2021
- Delivered exceptional customer service in a fast-paced dining environment, maintaining high standards of efficiency and accuracy
- Adhered to safety and hygiene guidelines for food preparation and service
- Served meals and beverages while ensuring guest satisfaction
- Performed end-of-shift cleaning and sanitation duties to maintain a clean and organized dining area
- Built rapport with customers, creating a friendly and welcoming atmosphere
Education
Mount St. Mary's University - Business
Mount St. Mary's University
05.2025
Northwood high school -
Northwood high school
05.2021
Skills
- Bilingual
- CPR Certification
- Customer service
- Professional communication
- Excel
- Canva
- outlook
- Strategic marketing
- Customer engagement
- Ability to manage tasks efficiently
- 0813alejandra@gmail.com
- a.d.rosario@msmary.email.edu
Affiliations
Mentor, Junior Mountaineer Program
Criminal Justice Student Association | Frederick, MD |
- Paired with a 4th or 5th-grade student facing personal challenges to provide mentorship, guidance, and support.
- Served as a positive role model, fostering resilience, self-confidence, and academic motivation in a child experiencing adversity.
- Collaborated with Frederick County Public Schools and the Frederick Police Department to assist in the program's community impact.
- Contributed to a nationally recognized initiative aimed at improving the lives of underserved youth.
Staff Writer, The Mountain Echo
Student Newspaper, [ Mount St. Mary's University] | [2024-2025]
- Researched and wrote articles on various topics, including campus events, worldly issues, and community news.
- Collaborated with a team of writers and editors to produce high-quality content for the school’s weekly publication.
- Developed strong writing, editing, and communication skills while meeting deadlines in a fast-paced environment.
- Contributed to fostering a positive campus culture by providing a platform for student voices and promoting school activities.
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Library System Aid
Mount St. Mary's University
08.2024 - Current
Bookseller
Barnes & Noble
01.2022 - 05.2023
Server
Aramark Higher Education
08.2021 - 09.2021
Mount St. Mary's University - Business
Mount St. Mary's University
Northwood high school -
Northwood high school