Alejandra Durant
Ashburnham,MA
Summary
Aiming to apply my comprehensive background in medical assistance and operational management towards the MGH Institute of Health Professions ABSN program. My hands-on experience with clinical procedures, combined with a strategic leadership background, equips me to meet the challenges of a rigorous nursing education. With a commitment to excellence in patient care and a strong academic foundation laid by fulfilling nursing prerequisites, my goal is to enrich and grow within the esteemed MGH academic community.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
The Hertz Corporation
06.2014 - 07.2015
- Managed 3 branch operations and supervised staff for each location
- Developed strong relationships with key accounts (body shops, auto dealerships etc.) contributing to significant growth in business revenue.
- Managed store operations, marketing and sales goals, and fleet cost.
- Constructed daily reports of business that monitored cash flow, bad debt, and expenses.
- Trained and mentored employees on business development, personal growth, and performance management.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication among team members.
Hertz Management Trainee
The Hertz Corporation
08.2013 - 06.2014
- Achieved and surpassed customer service targets and sales objectives.
- Maximized profit margins by strategically recommending premium services and products to clients.
- Fostered positive relationships with vendors, clients, and referral partners, ensuring mutual benefits.
- Safeguarded company assets by adhering to and applying corporate policies
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
Education
Prerequisites for ABSN -
MGH Institute of Health Professions
Charlestown, MA04.2024
Registered Medical Assistant -
Health Training Center
Stoughton, MA07.2015
Bachelor of Arts - Business Management
Emmanuel College
Boston, MA05.2013
Skills
- HIPAA Compliance
- Patient Flow Management
- Medical Terminology
- Phlebotomy
- Patient-Focused Care
- Medical Office Administration
- Relationship Building and Management
- Operations Management
- Client Relationship Management
- Problem-solving
- Employee Scheduling
- Training and development
Volunteer Experience
Medical Assistant Training Program, Blue Hill Pain Care
Braintree, MA I August 2015-September 2015
- Performed direct patient care and assessment interviews
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patients vital signs, medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests under nurse supervision
Certification
- RMA - Registered Medical Assistant
Languages
Spanish
Full Professional
Timeline
Assistant Branch Manager
The Hertz Corporation
06.2014 - 07.2015
Hertz Management Trainee
The Hertz Corporation
08.2013 - 06.2014
Prerequisites for ABSN -
MGH Institute of Health Professions
Registered Medical Assistant -
Health Training Center
Bachelor of Arts - Business Management
Emmanuel College