Alejandra Elshaer
Herndon,Virginia
Summary
A customer-centric leader naturally gifted with the ability to read people, inspire creativity, and bring structure and organization into focus. Adept at understanding complex business challenges and translating them into practical, scalable, and sustainable solutions. I bring a unique blend of technical expertise and leadership skills, consistently delivering to high standards. Proven success in Financial Technology SaaS product owner and solution consulting, with a collaborative approach to optimizing operations and enhancing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Owner / Product Manager
EZLease by LeaseAccelerator
Reston, Virginia
06.2023 - 11.2023
- Functioned as FinTech B2B SaaS Application product owner in a Scrum Team, meticulously prioritizing requirements and initiatives on the product roadmap, vision, strategy and delivery schedule
- Collaborated closely with the Development team to ensure effective communication of requirements, user stories, acceptance criteria and acceptance tests
- Led/participated in the Scrum ceremonies (Daily Huddle, Retrospectives, Backlog Refinement, etc.)
- Defined, managed, and launched new functionality with the feedback of customers from webinars and interviews
- Prioritized the product backlog to align with the company's customer retention goals while maintaining the integrity of the product strategy
- Collaborated closely with sales, marketing, and support teams to strategize, participate in Product Increment (PI) planning, share customer's feedback, prioritize tasks across teams, and construct visual roadmaps
- Crafted detailed release notes, and orchestrated seamless customer communications
- These efforts significantly heightened user engagement and satisfaction levels
- Guided the advancement of product development initiatives, employing a comprehensive go-to-market strategy to attain and surpass product and business objectives.
Solutions Consultant
EZLease by LeaseAccelerator
Reston, Virginia
06.2021 - 05.2022
- Effectively presented the intricacies of Lease Accounting software to Chief Financial Officers, controllers, and accountants of private companies, strategically articulating technical details to drive decisive purchasing choices
- Took a lead role in Free Trial operations, provisioning the software, working close together with account managers and auditing the trials
- Led the enhancement of a Bulk Import Template, garnering commendation for its superiority over competitors
- Played a pivotal role in driving marketing initiatives, showcasing expertise through the creation of a user-friendly Free Trial Quick Start Guide
- Participated in user testing for new functionalities of the software.
Bilingual Customer Relations Associate
Airlines Reporting Corporation
Arlington, Virginia
11.2019 - 06.2021
- Engaged in a client-facing role, specializing in the delivery of high-quality customer service with a focus on bilingual communication
- Demonstrated meticulous problem-solving skills across various platforms, consistently identifying root causes and implementing effective solutions
- Actively listened to customer needs, exhibiting a keen ability to discern discrepancies in sales reports and providing targeted technical support
- Leveraged bilingual proficiency to enhance communication and understanding, establishing a valuable skill set for effective client interactions.
Bilingual Interpreter
Language Line Solutions
Cajeme, México
02.2015 - 03.2016
- Honed real-time interpretation skills for effective communication with over 30 different customer service clients and medical patients
- Maintained composure in high-pressure situations such as 911 emergency calls and Child Protection Services conferences
- Assisted patients in communicating with healthcare providers during doctor's appointments, procedures, and hospital discharges.
Education
Bachelor of Science (B.S.), Information Technology -
Universidad Del Valle De México
07.2021
Skills
- Excellent communication and presentation skills
- Strong cross-team collaboration ability
- Great analytical, critical thinking and problem solving abilities
- Skillful multitasking, prioritization, and meticulous attention to detail
- Bilingual Spanish and English
- Application of Scrum and Agile methodologies principles
- In-depth knowledge and expertise in sales and marketing
- Fast learner adept at self-paced learning and coming up to speed to begin adding value
- Experienced in Financial Technology and Accounting
- Proficient in navigating Jira and Confluence
- Adept in client relationship management
- Stakeholder Relationship Management
Certification
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 2022-01-01, 2024-12-31
- Certified Scrum Master (CSM), Scrum Alliance, 2017-01-01, 2019-12-31
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Product Owner / Product Manager
EZLease by LeaseAccelerator
06.2023 - 11.2023
Solutions Consultant
EZLease by LeaseAccelerator
06.2021 - 05.2022
Bilingual Customer Relations Associate
Airlines Reporting Corporation
11.2019 - 06.2021
Bilingual Interpreter
Language Line Solutions
02.2015 - 03.2016
Bachelor of Science (B.S.), Information Technology -
Universidad Del Valle De México
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