Alejandra Espinoza
San Elizario
Summary
Dynamic Youth Care Worker with extensive experience at Southwest Key Program, excelling in crisis intervention and client documentation. Proven ability to youths' engagement and establish trusting relationships, leading to significant improvements in personal goal achievement. Adept at team collaboration and conflict resolution, ensuring a safe and supportive environment for all youth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Southwest Key Program
El Paso
02.2019 - 12.2024
- Monitored activities and maintained safe living and learning environment for youth to thrive.
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Established behavioral modification goals and assessed progress toward goals.
- Fostered a supportive and trusting relationship with youths to encourage open communication.
- Encouraged completion of daily chores and personal hygiene practices.
- Monitored and reported on the maintenance and safety of facility to ensure a secure environment.
- Conducted assessments of clients' needs upon intake into program.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Reported incidents that negatively affected child safety.
- Provided crisis intervention services during times of distress or emergency situations.
- Maintained cleanliness of youth facilities and rooms.
- Transported youth to appointments or recreational activities as needed.
- Issued clothing, tools and other authorized items to inmates.
Alternative Shift Leader
Southwest key programs
El Paso
02.2019 - 12.2024
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Managed daily workflow and scheduled staff for adequate coverage.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Managed medication distribution under the guidance of healthcare professionals.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Assisted youths in developing personal goals and plans for future independence.
- Supervised daily activities and ensured a safe environment for all youth.
- Conducted assessments of clients' needs upon intake into program.
- Maintained detailed records of youths' progress, incidents, and daily activities.
Substitute Teacher
San Elizario Independent School District
San Elizario
08.2015 - 12.2018
- Organized lesson plans and activities for students.
- Promoted a safe and secure atmosphere within the classroom setting.
- Managed the distribution and collection of textbooks and other teaching materials.
- Supervised children and participated with children in activities.
- Explained class procedures, lab policies and important dates.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Monitored hallways during passing periods to ensure safety protocols are being observed.
- Ensured all school policies were followed throughout the day including dress code regulations.
Education
High School Diploma -
San Elizario High School
San Elizario, TX06-2012
Some College (No Degree) -
El Paso Community College
El Paso, TXSkills
- Crisis intervention
- Client intake
- Client documentation
- Team collaboration
- Youth engagement
- Conflict resolution
- Life skills training
- Communication skills
- Supervision skills
- Active listening
- Professionalism
- Teamwork
- Teamwork and collaboration
- Decision-making
- Child development
- Problem-solving
- Self-motivation
- WPM: 50
Certification
- BLS Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Youth Care Worker
Southwest Key Program
02.2019 - 12.2024
Alternative Shift Leader
Southwest key programs
02.2019 - 12.2024
Substitute Teacher
San Elizario Independent School District
08.2015 - 12.2018
High School Diploma -
San Elizario High School
Some College (No Degree) -
El Paso Community College