Alejandra Eulloqui
El Paso,TX
Summary
- Dedicated admin assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
- High-performing Administrative Assistant offers extensive experience working with diverse client base and delivering exceptional results. Polished in managing client relations and liaising with internal stakeholders. Committed to maximizing company profits and meeting office objectives.
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings.
- Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Engaging customer service representative with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve efficiency and reduce unfulfilled office needs. Skilled at researching and resolving discrepancies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin Assistant
secretery of healt
Cd Juarez, Chih
07.2015 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Received and routed incoming calls and correspondence to promote timely communication.
- Answered and routed telephone calls and took messages.
- Obtained scanned records and uploaded to database.
- Delivered exceptional customer service through direct communication with clients and team members.
- Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
Caregiver
Independent Employer
Cd Juarez, Chih
01.2020 - 05.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Shopped for groceries regularly in order to keep house stocked with necessities.
Bilingual Call Center Agent
Genpact
Cd Juarez, Chihuahua
chih - 07.2005
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided customer service and issue resolution to increase QA satisfaction levels.
Education
Nursing Assistance
Cruz Roja Mexicana
Cd Juarez Chih06.2005
High School Diploma -
Cultural Preparatory
Cd Juarez03.2003
Skills
- Data Entry Documentation
- Detailed Meeting Minutes
- Cash Deposit Preparation
- Insurance Eligibility Verification
- Document and File Management
- Confidentiality and Data Protection
- Appointment Coordination
Certification
caregiver certification
- caregiver certificatiton , [Company Name] - july 2022 CNA JOBS
Timeline
Caregiver
Independent Employer
01.2020 - 05.2022
Admin Assistant
secretery of healt
07.2015 - Current
Bilingual Call Center Agent
Genpact
chih - 07.2005
Nursing Assistance
Cruz Roja Mexicana
High School Diploma -
Cultural Preparatory
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