Alejandra Fawcett
Brooklyn
Summary
Bilingual (English/Spanish) customer service professional with 8+ years of experience supporting clients in fast-paced environments. Skilled in communication, problem-solving, and multitasking. Proven ability to handle inquiries, resolve concerns, and deliver positive customer experiences. Seeking a remote customer service role for the summer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Teacher Assistant
York Avenue Day School
2022.02 - Current
- Communicate daily with parents to provide updates and address questions or concerns
- Manage multiple responsibilities in a fast-paced environment while maintaining accuracy
- Resolve issues quickly and professionally to ensure a positive experience for families
- Maintain detailed records and documentation of student progress
Teacher Assistant
Bright Kids Group Family Daycare
2015.08 - 2022.01
- Built strong relationships with families through consistent, clear communication
- Handled parent inquiries and resolved concerns with professionalism and empathy
- Organized schedules, routines, and documentation to ensure smooth daily operations
- Adapted quickly to changing needs and priorities in a dynamic environment
Retail Sales Associate
Mini Max
2013.12 - 2014.09
- Assisted customers with product selection and purchasing decisions
- Handled customer questions, complaints, and returns
- Maintained organized inventory and ensured a positive shopping experience
- Delivered friendly, efficient service in a high-traffic environment
Education
High School Diploma -
Bushwick High School
Brooklyn, NY06.2006
Skills
- Customer Support & Issue Resolution
- Phone, Email & In-Person Communication
- Bilingual Communication (English/Spanish)
- Data Entry & Microsoft Office
- Time Management & Multitasking
- Conflict Resolution
- Attention to Detail
Certification
CDA (Child Development Associate)
Timeline
Teacher Assistant
York Avenue Day School
2022.02 - Current
Teacher Assistant
Bright Kids Group Family Daycare
2015.08 - 2022.01
Retail Sales Associate
Mini Max
2013.12 - 2014.09
High School Diploma -
Bushwick High School