Alejandra Felix
AUBURNDALE,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Order Taker/Drive-Thru Cashier
Taco Bell
Winter Haven, FL
04.2021 - 06.2022
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
- Improved team productivity by assisting with food preparation during peak hours when needed.
Server Assistant
Red Lobster
Winter Haven, FL
04.2023 - 01.2024
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Supported efficient service flow by accurately relaying guest orders to the server to request from kitchen staff.
Customer Service Associate Team Leader
CVS Pharmacy, Retail
Winter Haven, FL
06.2022 - Current
- Mentored new associates, fostering a supportive work environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with navigating online services, demonstrating patience and technical expertise when needed.
- Established rapport with repeat clients by remembering preferences or previous conversations, personalizing the service experience.
Cashier
Publix
San Antonio, FL
02.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science -
Saint Leo University
Saint Leo, FL05.2027
High School Diploma -
Auburndale High School
Auburndale, FL05.2023
Skills
- Time Management
- Creative Thinking
- Problem-Solving
- Service prioritization
- Multitasking
- Liquor Law Compliance
- Identification checks
Certification
- Basic Elements of Evidence Management Certificate - Fall 2023
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Cashier
Publix
02.2024 - Current
Server Assistant
Red Lobster
04.2023 - 01.2024
Customer Service Associate Team Leader
CVS Pharmacy, Retail
06.2022 - Current
Order Taker/Drive-Thru Cashier
Taco Bell
04.2021 - 06.2022
Bachelor of Science -
Saint Leo University
High School Diploma -
Auburndale High School