Alejandra Flores
El Paso,TX
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
19
19
years of professional experience
Work History
Service Coordinator
TITAN SOLAR POWER
07.2021 - Current
- Monitoring Solar Systems
- Handle Hotel accommodations for our crews traveling
- Pulling required permits for upcoming solar projects and making sure work is done to code
- Keep track of office related logs such as uniform inventory, fleet, active employees, etc
- Inputting per diem for installers to cover business travel expenses
- Scheduling service, maintenance and electrical work
- Submitting credit cards expense reports on a weekly basis
- Quoting
- Creating contracts for upcoming service work
- Handle escalated customers, addressing and resolving service issues.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
CMMS ADMINISTRATOR
ACEPEX MANAGEMENT
06.2020 - 06.2021
- Enter/log work orders into the CMMS system
- Keep track of logs; ensure the project is completed on or before the due date
- Complete/ Ensure payroll is done every 1st and 15th every month
- Direct and handle all incoming telephone calls
- Setting up accounts with vendors and invoicing
- Contract general contractors and prepare hiring packets
- Keep in constant communication with contracting officers and any other ICE/CBP agents that need to be aware of any ongoing projects.
SCHEDULE COORDINATOR
MEJIA-MAIDL ORTHODONTICS
01.2016 - 06.2020
- File medical documents accurately with a patient chart
- Coordinate in distribution of mail to providers and doctors and adhere to the filing system
- Ensure proper storage of records
- Maintain confidentiality of medical information of patients
- Basic knowledge of orthodontics terminology
- Excellent communication skill to maintain good relations with patients
- Basic knowledge of computers, telephone etiquette and medical office practices.
SECRETARY III
KCORP TECHNOLOGY SERVICES, INC.
05.2012 - 01.2016
- Assisted with staff management in the absence of the Project Manager
- Assist in the interview process for potential new hires and guided them through the new hire process
- Prepared necessary reports for compliance in preparation for Government Audit
- Answer and receive incoming calls and distribute correspondence accordingly
- Able to provide clear, exact documentation, and work safely following established guidelines
- I have a thorough understanding of work orders and preventive maintenance systems
- I was fortunate to be able to demonstrate my ability to communicate effectively with staff, residents, and the general public
- I have monitored purchasing and inventory control processes.
ADMINISTRATIVE CLERK
ROSEMARK
12.2012 - 05.2014
- Answer and receive all incoming calls and correspondence in a prompt and friendly manner, directing calls to appropriate parties and taking messages
- Proven ability to perform basic duties such as data entry, telephone management, invoicing, typing, file, photocopying, dealing experience with government personnel and being completely aware of government policies
- Able to provide clear, exact documentation, and work safely following established guidelines
- Thorough understanding in work order and preventive maintenance systems
- Demonstrated ability to communicate effectively with staff, residents, and the general public
- Monitoring of purchases to maintain inventory control.
SHIFT MANAGER
MCDONALD'S
01.2005 - 12.2012
- Getting orders from customers and preparing food accordingly
- Checking the temperature of the food to ensure safety
- Administering cash positions and dealing with bank deposits
- Making sure that all employees are aware of new advancements
- Purchasing supplies and keeping low labor costs.
Education
High School Diploma -
Colegio de Bachilleres #5
Skills
- Computer skills
- Leadership experience
- Organized
- Bilingual
- Proactive
- Effective communication
- Time management
- Customer service
Timeline
Service Coordinator
TITAN SOLAR POWER
07.2021 - Current
CMMS ADMINISTRATOR
ACEPEX MANAGEMENT
06.2020 - 06.2021
SCHEDULE COORDINATOR
MEJIA-MAIDL ORTHODONTICS
01.2016 - 06.2020
ADMINISTRATIVE CLERK
ROSEMARK
12.2012 - 05.2014
SECRETARY III
KCORP TECHNOLOGY SERVICES, INC.
05.2012 - 01.2016
SHIFT MANAGER
MCDONALD'S
01.2005 - 12.2012
High School Diploma -
Colegio de Bachilleres #5