Alejandra Flores Duran
Las Vegas,NV
Summary
Seeking a position to leverage my knowledge and experience in accordance to my office training, in addition to my positive interpersonal skills to provide the highest level of work. I Demonstrates proper attention to personal hygiene and dress. Proficient in event planning and administration. Highly-motivated employee with desire to take on new challenges. Devoted to giving every customer a positive and memorable experience. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
18
18
years of professional experience
Work History
Personal Assistant
black ops show services
Las Vegas, NV
01.2021 - Current
- Answer phone calls received and direct them appropriately
- Record notes and messages for my employer
- Schedule and arrange meetings and conferences
- Act as the first point of contact for the employer as necessary
- Manage the employer's calendar and appointment scheduling
- Read and write correspondence in mail or email form
- Help with daily time management
- Run errands as requested
- Assist with payroll
- Manage employees' timecards
- Supervise workers and keep them on task
- Help manage event timelines and schedules to meet deadlines and maintain a high level of customer satisfaction
- Provide exceptional customer service to clients and attendees, addressing any inquiries or concerns professionally and promptly
- Assist with warehouse activities, including assembly, fabrication, and event preparation
- Collaborate with warehouse staff to ensure accurate picking, packing, and shipping of materials and equipment for events
- Maintain inventory records and assist in conducting regular stock checks to ensure adequate supplies are available for upcoming events
- Safely operate warehouse equipment and tools while following established safety guidelines
- Maintain cleanliness and organization of the warehouse, ensuring a safe and efficient working environment
- Setting up/dismantling trade show booths.
General Labor
TEAMSTERS LOCAL 631
Las Vegas, NV
04.2017 - 01.2021
- Setting up/dismantling trade show booths
- Assisting other coworkers in decision making
- Reading floors plans.
Inbound/Outbound Clerk
Activeon Holdings Inc
Carson, CA
05.2015 - 01.2017
- Answer calls, correspond to emails, and perform administrative duties
- Designed, implemented and ensured filing systems were current and maintained
- Filing and record keeping off all-important documents
- Schedule and coordinated outbound
- Allocate available resources to enable successful task performance
- Coach, mentor and discipline office staff
- Evaluate and manage staff performance
- Design and implement outbound tally sheets
- Handle customer service inquiries and complaints
- Assist management with special assignments and/or run errands
- Create and update inventory reports.
Manager, Waitress and Cashier
Ryo Zan Paku
Torrance, CA
09.2012 - 02.2015
- Answer calls, communicated with customers to resolve any complaints or concerns
- Multi-tasking various front-of-the-house duties and supervising staff
- Greeting and serving customers
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Up-selling additional products when appropriate
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Coordinate breaks/Lunch times for employees
- Manage time cards
- Manage hiring applications/interviews.
Customer Service
Big Lots Inc
Torrance, CA
09.2006 - 08.2012
- Supervised staff, helped management on special errands
- Interact with customers face to face and answered calls
- Often handle returns, process cash refunds and help customers locate item in store or at another location
- Kept front end well-maintained, neat and organized
- Received merchandise, truck unloading, stocking and merchandised recovery
- Checked in and out vendors.
Education
High School Diploma -
Narbonne High School
07.2007
Skills
- Dynamic, independent, self-motivated and team player (10 years)
- Excellent customer service skills, detailed oriented and strong communication skills
- Positive rapport and relationship with customers, staff and colleagues
- Bilingual Spanish/English-Fluent; ability to speak, read, write and translate
- Proficient in Microsoft Office Suite (Word2010, Excel, Access, Outlook and PowerPoint)
- Ability to organize, prioritize and work under extreme work pressure, heavy workload and deadlines
- Proficient in QuickBooks
- Order Entry
- Data Entry
- SAP
- WMS
- Merchandising
- Management
- Bookkeeping
- Front desk
- Administrative Experience
- Accounts Receivable
- Payroll
- Office Management
- Project Coordination
- Database Entry
- Invoice Processing
- Customer Service
- Multi-Task Management
- Dedicated Team Player
- Organizing and Preparing Meetings
- Scheduling
- Fast Learning
Languages
Spanish - Fluent
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Personal Assistant
black ops show services
01.2021 - Current
General Labor
TEAMSTERS LOCAL 631
04.2017 - 01.2021
Inbound/Outbound Clerk
Activeon Holdings Inc
05.2015 - 01.2017
Manager, Waitress and Cashier
Ryo Zan Paku
09.2012 - 02.2015
Customer Service
Big Lots Inc
09.2006 - 08.2012
High School Diploma -
Narbonne High School
Similar Profiles
ELIZABETH GRECUELIZABETH GRECU
Security Officer at Black Ops VII LLCSecurity Officer at Black Ops VII LLC
Alexis EspinalAlexis Espinal
Data Technician at Black Ops Tech LLCData Technician at Black Ops Tech LLC
Kadin IhrigKadin Ihrig
House Mover at Black Ops MoversHouse Mover at Black Ops Movers