Alejandra Flores Maldonado
Summary
An outgoing go-getter with a passion for healthcare operations and a strong desire to grow and excel. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Specialist
DUDLEY
College Station, TX
03.2023 - Current
- Keeping accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Creating accurate, timely invoices sent to clients for services rendered.
- Payment processing, recording and tracking payments received from clients, ensuring that they are applied correctly to both current and outstanding invoices.
- Maintaining accurate and organized financial records, including invoices, payment receipts, and correspondence related to accounts receivable.
- Generating reports on accounts receivable aging, cash flow, and collection activities, and analyzing trends to identify potential issues or opportunities for improvement.
- Reconciling clients’ accounts by verifying payments received match outstanding invoices and resolving any discrepancies or issues.
- Following up with clients to address inquiries, resolve payment disputes, and aid or clarification regarding invoices or account balances. Also, working to implement effective solutions to resolve concerns.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
Patient Services Specialist 1
Baylor Scott & White Health
College Station, TX
04.2022 - 03.2023
- Trained new employees in conflict resolution, data entry, how to navigate EPIC, department policies, and de-escalation techniques.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Provided front desk check-in services to multiple departments as needed.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained proper authorization and identification to release confidential medical records.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy by running cash and credit card reports. .
- Fostered positive employee relationships through communication, training and development coaching.
Administrative Assistant
Chartwells Dining Service Texas A&M
College Station, TX
07.2021 - 04.2022
- Provided administrative support for the Meal Plan Office, including data entry, clerical work, and email correspondence.
- Explained meal plan policies and procedures to students, addressing any problems that arose.
- Coordinated dining reservations, and scheduled group conferences.
- Used voice recorder to translate automated messages.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Assisted students and parents with payment and reimbursements for meal plan per contracts.
Call Center Representative
BVCAA dba HealthPoint
College Station, TX
05.2017 - 06.2021
- Answered, screened and processed high volume of 120+ daily calls with management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within eClinicalWorks .
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained compliance with HIPAA regulations and performed patient verification.
- Trained new employees in conflict resolution, data entry, and de-escalation techniques.
- Scheduled appointments across multiple clinics, including appointment reminders.
- Handled insurance verification and assisted non-insured patients in applying for assistance programs.
- Completed training in effective call handling, customer relationship management, and HIPAA compliance.
Administrative Assistant
World Finance
Navasota, TX
06.2016 - 04.2017
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Assisted supervisors with paperwork, new hire documentation, and spreadsheets as needed.
- Supported loan processing and cash handling as needed.
- Managed supplies, restocking and placing purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements and organized office equipment repair and maintenance.
CATI Interviewer
Texas A&M University
College Station, TX
06.2014 - 04.2016
- Reviewed data obtained from interview for completeness and accuracy.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Met with supervisor daily to submit completed assignments and discuss project progress.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Used statistical software to analyze data from surveys, old records or case studies.
- Led training sessions for staff members and ensured proper interview responses and techniques to ensure unbiased answers.
- Collaborated with the Department of Aging Disability Services to collect necessary data.
- Conducted interviews for the CDC's PRAMS program, contributing to maternal and infant health research.
- Oversaw daily operations and assigned tasks to staff members as a team lead.
- Assisted with prescreening potential employees in the hiring and interviewing process.
Education
Some College (No Degree) - Paralegal Studies
HealthPointBlinn College
Bryan, TX2016
High School Diploma -
Navasota High School
Navasota, TX06.2010
Skills
- POS Systems
- Interpersonal Skills
- Analytical Abilities
- Multi-Line Telephone Systems
- Bilingual Spanish and English
- Conflict Resolution
- Microsoft Outlook
- Administrative and Office Support
- Accounts Receivable
- Record Reconciliation
- Relationship Building
- Coaching and Mentoring
- Staff Development and Training
- Data Entry and Maintenance
- Verbal and written communication
- Customer Service
Timeline
Accounts Receivable Specialist
DUDLEY
03.2023 - Current
Patient Services Specialist 1
Baylor Scott & White Health
04.2022 - 03.2023
Administrative Assistant
Chartwells Dining Service Texas A&M
07.2021 - 04.2022
Call Center Representative
BVCAA dba HealthPoint
05.2017 - 06.2021
Administrative Assistant
World Finance
06.2016 - 04.2017
CATI Interviewer
Texas A&M University
06.2014 - 04.2016
Some College (No Degree) - Paralegal Studies
HealthPointBlinn College
High School Diploma -
Navasota High School
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