Alejandra Fontes
Pinellas Park,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Stocker Associate
Ross Dress For Less
Saint Petersburg, FL
08.2020 - 07.2022
- Maintained inventory and ordered new supplies to meet expected needs.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
Optician
Optical Outlets
Saint Petersburg , FL
08.2021 - 03.2022
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Sales Associate
Good Will
Saint Petersburg, FL
11.2019 - 08.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Pedro Angel Delgado
Cuba05.2018
Skills
- Customer and Call Response
- Verbal and Written Communication
- Problem Solving
- Data Entry Software
- Adaptable and Flexible
- Quick Learner
- Customer Service
- Cash Register Operations
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Optician
Optical Outlets
08.2021 - 03.2022
Stocker Associate
Ross Dress For Less
08.2020 - 07.2022
Sales Associate
Good Will
11.2019 - 08.2020
High School Diploma -
Pedro Angel Delgado
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