Maria Montano
Summary
Dedicated and results-driven Human Resource Manager with a proven track record of cultivating a positive and productive workplace environment. Leveraging 14 years of hands-on experience in strategic HR planning, talent acquisition, employee development, and conflict resolution to enhance organizational performance. Adept at aligning HR initiatives with business objectives to drive growth and foster employee engagement. Strong communicator and collaborator known for building cohesive teams and implementing effective HR policies and procedures.
Overview
18
18
years of professional experience
Work History
Senior HR Business Partner
STAPLES
12.2019 - 11.2023
- Recognized as a sound business partner with the RVP, GM(s), and other managers in locations influence KPIs, employee recognition, and employee career growth
- Advised senior management on best practices for managing a diverse workforce.
- Resolved employee complaints in an efficient manner while maintaining positive working relationships between staff members.
- Successfully achieve high service delivery standards by responding to queries and completing all transactional work within the predetermined Service Level Agreement (SLA) windows
- Provided training, coaching and development opportunities for the HR team
- Partner with corporate human resources to execute on strategic initiatives and help with strategy development as assigned
- As-needed support to your clients and their team to address concerns, participate in coaching, provide compliance updates, and support with workplace issues as they arise
- Support with policy interpretation and execution
- Properly document all FCM's matters
- Administer employee Leave of Absences
- Manage HRIS and HR ticketing system
- Provide full-service management of on/off-boarding of staff
- Assist with Performance Management development and administration
- Lead weekly/monthly meetings
- Create reports and provide data to stakeholders, or on a regular schedule
- Be proficient with benefits to answer questions, provide accurate information and facilitate new hire enrollment.
- Developed job descriptions for all positions within the company.
HR Manager
Bay Area Medical Laboratory
San Francisco, CA
12.2021 - 06.2023
- Developed and implemented HR strategies to improve employee engagement and retention.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Maintained relationships with external stakeholders regarding employment issues or concerns.
- Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
- Responded promptly to employee inquiries about policies or procedures.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Facilitated and processed payroll using Rippling.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
HRBP
XPO LOGISTICS
04.2017 - 09.2019
- Consulted with leaders on employee relations-related questions and concerns that involve a high degree of complexity or risk to the business
- Leaded complex investigations of employee relations issues and concerns involving allegations where there is a high degree of complexity or risk to the business
- Provided resolution of issues in accordance with Company standards
- Provided performance management consultation to ensure accurate interpretation of employment laws and regulations and consistent development and delivery of corrective action
- Build and maintain strategic partnerships with multiple Partner Resources teams and leadership teams in the organization
- Interpret and drive the evolution of' HR policies, procedures, standards, and practices
- Analyze metrics and share insights
- Share recommendations for building leadership capabilities.
HR MANAGER
SABERT CORP.
07.2016 - 02.2017
- Develop and execute HR strategies that align with the company's vision and objectives
- Managed the entire employee lifecycle, from recruitment and onboarding to performance management and offboarding
- Utilize my experience in management consulting to design effective talent acquisition strategies, ensuring the recruitment of top-tier candidates
- Create and implement comprehensive employee onboarding programs to facilitate seamless integration into the organization
- Implement performance management systems and provide guidance on employee development plans based on expertise in the management domain
- Foster positive employee relations and a supportive work environment
- Handle employee benefits administration, compensation, and rewards programs
- Analyze HR metrics and trends, leveraging management background to propose data-driven improvements
- Ensure compliance with relevant labor laws and regulations.
HR MANAGER
THE COMPLETE LOGISTICS COMPANY
09.2014 - 12.2015
- Generating and maintaining client relationships
- Supervised two staffing specialists, and over 176 employees weekly out on assignment
- Maintained accurate information in HRIS- Direct Office, Peoplenet, ADP
- Created a payroll process that reduced payment mistakes by 34%
- Up kept records for over 1500 employees and web candidates
- Processed PSL and Unemployment claims as they came in
- Established relationships with clients that yielded $58K in permanent placement fees (Net Profit)
- Strictly followed compliance guidelines and California state labor laws regarding hiring and firing practices
- Implemented a social media marketing campaign to bring in new talent through Facebook, Snap Chat, and Yelp! Increased our overall Client and Candidate satisfaction rates on Medallia from 7.2 to 8.4 and on Yelp! From 1 star rating to 4 stars.
HR MANAGER
UNITED ROAD TOWING
11.2012 - 08.2014
- Developed processes for onboarding new hires into the organization's culture.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Conducting Orientation for new hires, new benefits enrollments weekly
- Maintaining EEO Reports annually and assuring all audits are in compliance
- Conducted Payroll on Paychex for 350 employees weekly
- Created reports for Upper Management for employees that need their annual reviews
- Creating PAR, AADA, FMLA, LOA forms
- Keeping track of OSHA logs and Cal OSHA
- Successfully managed two direct reports and oversaw numerous departments while managing multiple projects simultaneously, crucial to the profitability of the company
- Effectively recruited and retained quality employees that became key decision-makers and effective leaders in the company
- Created and utilized recruiting materials, handled onboarding for new hires, and managed a variety of other HR matters including performance appraisals, training and development, team recreation, terminations, and exit interviews
- Justified required resources through job mapping and needed assessment reports that included comprehensive job analyses, business goals, and anticipated performance outcomes
- Initiated and developed numerous SOPs, master reports, and training manuals for the HR, QA and Sales departments, including a system for checking federal and state laws and regulations
- Trusted with maintaining confidential records of company intellectual property
- Maintain various locations in southern California
- Structured the HR department.
Office Manager/HR Generalist
HALLOWELL MEDICAL
04.2006 - 11.2012
- Provide coaching to front line managers on topics covering the employee life cycle; leverage data, existing policies, and HR acumen to ensure fairness and consistency in decision making
- Make data driven recommendations to managers to drive employee engagement and retention across key partner teams
- Directly partnered with senior leaders to develop and execute both a short- and long-term People strategy that directly supports and enables the business' objectives
- Coach and develop all levels within partner teams, from ICs and front-line managers to leaders
- Supported managers and leaders on performance management topics, while balancing legal requirements with business needs
- Built credibility and trust among employees
- Resolved employee concerns through compassion, a systematic approach, clear documentation, and follow-through
- Partnered with the People team to ensure high quality implementation of critical HR operating rhythms such as performance management and compensation planning, leveraging resources as appropriate
- Partnered with business leaders to implement the most effective and optimized organizational structures, with an eye for longer-term growth and stability
- Developed and drive strategies to attract, develop, engage, and retain strong and diverse talent.
Education
Bachelor's in Business Management -
Crafton College
PHR Certification -
High School Diploma -
Redlands Highschool
Skills
- Strategic HR Planning
- Payroll Management
- Human Resource Management Software HRMS
- Employee Relations
- Legal Compliance
- Talent Acquisition and Retention
- Performance Management
- Employee Development and Training
- Conflict Resolution and Mediation
- HR Policy Development and Implementation
- Processed Payroll
- Benefits and Compensation
- Workers Compensation
- Reasonable Accommodation specialist
- Multi State HR Experience
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
HRIS Systems
- ADP
- Workforce
- Rippling
- Service Now
- Paychex
- Ultipro
- UKG
- Kronos
- Peoplesoft
- Citrex
- Quickbooks
- Workday
References
References available upon request.
Timeline
HR Manager
Bay Area Medical Laboratory
12.2021 - 06.2023
Senior HR Business Partner
STAPLES
12.2019 - 11.2023
HRBP
XPO LOGISTICS
04.2017 - 09.2019
HR MANAGER
SABERT CORP.
07.2016 - 02.2017
HR MANAGER
THE COMPLETE LOGISTICS COMPANY
09.2014 - 12.2015
HR MANAGER
UNITED ROAD TOWING
11.2012 - 08.2014
Office Manager/HR Generalist
HALLOWELL MEDICAL
04.2006 - 11.2012
Bachelor's in Business Management -
Crafton College
PHR Certification -
High School Diploma -
Redlands Highschool