Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandra Galvan-Davidson

Cincinnati,OH

Summary

Personable and experienced in customer service and billing support soon to be a student with an excellent background in issue resolution, escalation handling. Known well for time management, adaptability, and dependable client support in fast-paced environments, who is always looking to learn more.

Overview

7
7
years of professional experience

Work History

Credit and Customer Care Representative

Macys Credit And Customer Service
Mason, OH
01.2026 - Current
  • Assisted Macy's guests in navigating credit card statement policies and resolving billing and adjustment inquiries.
  • Supported store associates in verification processes and credit services, enhancing overall sales efforts.
  • Participated in team meetings to discuss strategies for improving customer satisfaction and personal development. meetings to discuss strategies for improving customer satisfaction levels, personal skills and more.

Accountant and Crew

Tapia Construction
Cincinnati, Ohio
01.2020 - 01.2026
  • Provided client support for contracting projects, managing invoices, estimates, and billing processes.
  • Processed client requests for new and ongoing projects, implementing necessary changes and discussing options for contracting needs.

Server Support Team Lead

Cactus Pear
Cincinnati, OH
01.2022 - 05.2025
  • Led server support workflows at Cactus Pear dining room to ensure smooth operations.
  • Trained new support staff on Cactus Pear service standards.
  • Provided support to servers during food running, busser coordination, and table resets to enhance service efficiency.

Customer Service Representative

RDI Corporation
Blue Ash, Ohio
01.2024 - 03.2025
  • Provided bilingual support in Spanish, enhancing service accessibility for diverse clientele.
  • Responded to emergency calls, assisted callers, and facilitated conference calls to ensure effective communication.
  • Managed multiple display systems to coordinate database and resource access tools for individuals under court order and supporting officers or officials.

Education

High School Diploma -

Lakota West High School
West Chester, OH
05-2021

Skills

  • Adaptability and flexibility
  • Billing support
  • Problem solving
  • Effective time management
  • Escalation handling
  • Customer support
  • Computer skills

Timeline

Credit and Customer Care Representative

Macys Credit And Customer Service
01.2026 - Current

Customer Service Representative

RDI Corporation
01.2024 - 03.2025

Server Support Team Lead

Cactus Pear
01.2022 - 05.2025

Accountant and Crew

Tapia Construction
01.2020 - 01.2026

High School Diploma -

Lakota West High School
Alejandra Galvan-Davidson