Maria Galvez
Hialeah,FL
Summary
Skilled in managing patient interactions and performing administrative tasks in busy medical office environment. Effective at coordinating appointments and managing patient records with accuracy. Seeking to transition into new field leveraging strong organizational and communication skills developed in healthcare setting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Front Desk Office
12.2023 - 02.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
IPVCE Luis Urquiza
Las Tunas, Cuba12-2022
Skills
Patient scheduling
Appointment management
Insurance verification
Patient registration
HIPAA compliance
Information documentation
Payment collection
Schedule coordination
Microsoft office
Call handling
Check-in management
Telephone etiquette
Front desk operations
Medical terminology
Medical records management
Appointment setting
Referral verification
Letter preparation
Pre-hospital care
Co-payment collection
Scheduling tests and procedures
Certification
- RBT - Registered Behavior Technician
- NCMOA - Nationally Certified Medical Office Assistant
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeSoftware
Exel
Practice Funtion
Medisoft
Timeline
Front Desk Medical Receptionist
Front Desk Office
12.2023 - 12.2024
High School Diploma -
IPVCE Luis Urquiza
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