Maria Galvez
Hialeah,FL
Summary
Offering commitment to learning and supporting individuals with behavioral challenges. Conducts effective data collection and analysis to inform behavior intervention strategies. Ready to use and develop skills in behavior analysis and client interaction in Registered Behavior Techmician role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Front Desk Office
12.2023 - 02.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
IPVCE Luis Urquiza
Las Tunas, Cuba12-2022
Skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Reinforcement procedures
- Prompting strategies
- Behavior intervention plans
- Registered behavior technician (RBT)
- HIPAA compliance
- Information documentation
Certification
- RBT - Registered Behavior Technician
- NCMOA - Nationally Certified Medical Office Assistant
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeTimeline
Front Desk Medical Receptionist
Front Desk Office
12.2023 - 02.2025
High School Diploma -
IPVCE Luis Urquiza
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