Alejandra Garcia
Fort Worth,TX
Summary
Adept at fostering team collaboration and excelling in high-pressure environments, I significantly enhanced customer satisfaction at State Farm by streamlining claims processes and implementing effective training programs. My background in the US Army as an 88 Motor Transport Operator honed my attention to detail and organizational skills, ensuring mission success and safety in critical operations.
Overview
4
4
years of professional experience
Work History
88 Motor Transport Operator
US Army
10.2021 - Current
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Operated with safety and skill to avoid accidents and delays.
- Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
- Ensured mission success by effectively prioritizing tasks based on shifting requirements during high-tempo operations periods.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Claims Associate
State Farm
02.2023 - 04.2024
- Developed in-depth understanding of insurance policies and procedures.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
Customer Service Representative
Burns Pest Elimination
05.2022 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Salesperson
Blue Raven Solar
02.2022 - 05.2022
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Developed relationships with clients for increased loyalty and repeat business.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Warehouse Worker
Amazon
04.2021 - 12.2021
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Emery High School
Castle Dale, UT01-2020
Skills
- Time Management
- Team Collaboration
- Relationship Building
- Customer Service
- Attention to Detail
- Multitasking
- Organizational Skills
Languages
Spanish
Professional Working
Timeline
Claims Associate
State Farm
02.2023 - 04.2024
Customer Service Representative
Burns Pest Elimination
05.2022 - 10.2022
Salesperson
Blue Raven Solar
02.2022 - 05.2022
88 Motor Transport Operator
US Army
10.2021 - Current
Warehouse Worker
Amazon
04.2021 - 12.2021
High School Diploma -
Emery High School