Alejandra Garcia-Salcedo
Hopkins,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
House Cleaner
Self Employed
09.2020 - Current
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Disinfected and mopped bathrooms to keep spaces sanitary and clean.
- Cleaned rooms by dusting, vacuuming carpets, vacuuming and moping hardwood floors, making beds and putting garbage away.
- Cleaned and disinfecting kitchen top to bottom, including inside microwaves, ovens and fridge.
- Continuously researched new cleaning tools, products, and techniques to stay up-to-date on industry trends and best practices.
- Effectively managed time-sensitive projects like move-in/move-out cleanings that required quick turnaround times without sacrificing quality results.
- Build and maintain a good relationship with the clients to be able to fulfill their needs and keep a respectful and comfortable work environment.
- Manage and set a schedule for each client weekly, bi-weekly or monthly depending on every single one to keep the the times organized.
- Respond my clients texts or calls and give them an effective solution and polite response to their concerns.
- Buy vacuums, cleaning products and supplies I need to give the clients the best service they deserve and make my jobless complicated and good at the same time.
Customer Service Representative
Teleperformance
04.2020 - 09.2020
- Updated account information to maintain customer records.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained and managed customer files and databases.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Internship Student Clinical Psychologist Assistant
Hospital Regional De Tepatitlan
01.2018 - 05.2018
- Developed comprehensive treatment plans for clients, resulting in improved mental health and wellbeing.
- Mitigated injuries and de-escalated life-threatening events through effective crisis intervention and assistance of emergency services.
- Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
- Improved patient outcomes by utilizing evidence-based treatment approaches and individualized care plans.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Maintained accurate records of client progress, adhering to strict confidentiality policies while ensuring continuity of care across providers.
- Identified indications of mental deficiency, abnormal behavior, or maladjustment through direct observation.
- Wrote reports on clients and maintained required paperwork.
Internship Student HR Assistant
PROLAC S.A De C.V
08.2017 - 12.2017
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed employee termination paperwork at direction of supervisory staff.
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
Education
Bachelor of Science - Psychology
University of Guadalajara Campus CUALTOS
Tepatitlan, Jalisco, Mexico05.2018
High School Diploma -
Southwest High School
Minneapolis, MN05.2013
Skills
- Activity Planning
- Independent judgement
- Group Dynamics
- Psychological Test Batteries
- Crisis Management
- Document and Records Management
- Product Knowledge
- Conflict Mediation
- Understanding Customer Needs
- Exceptional communication
- Accurate Translation
- English and Spanish Fluency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
House Cleaner
Self Employed
09.2020 - Current
Customer Service Representative
Teleperformance
04.2020 - 09.2020
Internship Student Clinical Psychologist Assistant
Hospital Regional De Tepatitlan
01.2018 - 05.2018
Internship Student HR Assistant
PROLAC S.A De C.V
08.2017 - 12.2017
Bachelor of Science - Psychology
University of Guadalajara Campus CUALTOS
High School Diploma -
Southwest High School