Hi, I’m
Alejandra Garza
Bayard,NE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
years of professional experience
Work History
ESU13
Assistant Teacher
08.2021 - 10.2022
Job overview
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted physical, mental and social development using classroom games and activities.
- Organized classroom library and art areas each day to keep classroom well-maintained.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Bath & Body Works
Store Associate
03.2021 - 08.2021
Job overview
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Safeway
Starbucks Barista
03.2021 - 06.2021
Job overview
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Dunham's Sports
Team Member
09.2020 - 01.2021
Job overview
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Developed positive customer relationships through friendly greeting and excellent service.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Bayard Secondary SchoolBayard, NE
High School Diploma
05.2020
Skills
- Positive Reinforcement
- Relationship Building
- Verbal and Written Communication
- Learning Assessments
- Safety and Supervision
- Good Telephone Etiquette
- Multitasking Abilities
- Problem-Solving
Languages
Spanish
Limited Working
Timeline
Assistant Teacher
ESU13
08.2021 - 10.2022
Store Associate
Bath & Body Works
03.2021 - 08.2021
Starbucks Barista
Safeway
03.2021 - 06.2021
Team Member
Dunham's Sports
09.2020 - 01.2021
Bayard Secondary School
High School Diploma
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