Alejandra Garzon Castiblanco
San Anselmo,California
Summary
Bilingual Industrial Engineer (C1) with extensive experience in the administrative area performing functions such as planning, execution, and monitoring of processes and activities, providing customer service, purchasing supplies, document management, and purely administrative activities. Oriented towards adaptability to change, leadership, and teamwork with a great capacity for analysis and empathy.
Overview
9
9
years of professional experience
Work History
Au Pair Assistant
Cultural Homestay International
San Rafael, California
07.2024 - Current
- Person in charge of monitoring the guidelines required by the State Department in the Au Pair program.
- Creation of files that permit to track the different forms and have the information real.
- Responsible for the Au Pair's departure files.
- Monitoring and solving different situations in the department.
Administrative Coordinator
Sucro Sourcing
Cali, Colombia
11.2023 - 05.2024
- Responsible for executing specific projects in the Human Resources area.
- In charge of directing calls from the Sucro mainline.
- Responsible for the execution of onboarding and offboarding in the Cali office.
- Assistance and resolution of technological and facility-related requests for Cali office employees.
- Active participation in the Occupational Safety Management System. Responsible for organizing birthday celebrations and various office activities in Cali.
- Responsible for purchasing coffee, cleaning supplies, stationery, etc. For the office.
- Creation of a company directory.
- Creation and implementation of processes in the human resources and office management areas.
Administrative Assistant
Alpha Bpo
Cali, Colombia
01.2023 - 04.2023
- Planned, executed, and controlled administrative activities for a client in the United States through tools such as Google Suite.
- Manage and follow up on the agenda of different health professionals through Practice Fusion and telephone calls to provide an excellent customer experience.
- Guarantee a positive cash flow in the psychiatry area by executing excellent planning and organization of tasks.
- Developed files to track activities, which increased compliance in the organization's documentation by 50%.
Customer Experience Agent
ALORICA Colombia
Cali, Colombia
10.2021 - 04.2022
- Assisted customers with any inquiries or complaints regarding their orders.
- Resolved customer queries and complaints in a timely manner.
- Comply with the quality and time metrics required by the company.
- Attended and solved more than thirty requirements per day.
- Maintained a 90% call quality rating.
Consultant
Restaurante a Comer Bien
Cali, Colombia
09.2021 - 04.2022
- Draft the legal documentation and create the company before the EPS, ARL, and compensation fund for the effective operation of the business.
- Advise and guide in strategic business planning, such as supplier relationships, budget, and payroll.
- Managed to establish the company for its proper functioning legally.
Human Resources Manager
Estación de Servicio La 73
Cali, Colombia
09.2018 - 07.2021
- Developed and implemented recruitment strategies to attract qualified candidates.
- Carry out the payroll payment process through Microsoft Excel for eleven collaborators.
- Establish relationships and payment agreements with suppliers.
- Managed and negotiated with more than fifteen suppliers.
- Carried out more than ten training sessions for the Service Station employees.
Administrative Assistant
Estación de Servicio La 73
Cali, Colombia
01.2016 - 01.2017
- Handled correspondence, received calls, requested appointments, and managed documents.
- Participated and ensured the execution of the activities of the Occupational Health and Safety Management System.
- Replacing administrative collaborators during periods of vacation, disability, and unpaid leave.
- Executed strategies and activities for creating and implementing the Occupational Health and Safety Management System, thus achieving a compliance percentage of 65%, according to SODICOM and ARL Colmena qualification.
Education
Bachelor of Science - Industrial Engineering
Pontificia Universidad Javeriana
Cali, Colombia05-2016
Skills
- Database Management
- Team Collaboration
- Office Administration
- Time Management
- Calendars management
- Google Suite Proficiency
- Travel Arrangements
- Attention to Detail
- CRM Software
- Data Entry
- Data Collection
- Quality Control
- Customer Service
- Language proficiency
- Process Optimization
- Email management
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Au Pair Assistant
Cultural Homestay International
07.2024 - Current
Administrative Coordinator
Sucro Sourcing
11.2023 - 05.2024
Administrative Assistant
Alpha Bpo
01.2023 - 04.2023
Customer Experience Agent
ALORICA Colombia
10.2021 - 04.2022
Consultant
Restaurante a Comer Bien
09.2021 - 04.2022
Human Resources Manager
Estación de Servicio La 73
09.2018 - 07.2021
Administrative Assistant
Estación de Servicio La 73
01.2016 - 01.2017
Bachelor of Science - Industrial Engineering
Pontificia Universidad Javeriana
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