Alejandra Gauna
Houston,TX
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively and quickly mastering new skills. Strong work ethic. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
1960 Family Practice
Houston , TX
05.2024 - Current
- Processed insurance verification requests to ensure timely patient coverage.
- Facilitated communication between patients and healthcare providers to enhance understanding.
- Organized patient records for compliance and efficient retrieval.
- Managed front desk operations while delivering exceptional customer service.
- Trained new staff on office protocols and patient interaction guidelines.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Arranged hospital admissions for patients as required.
- Assisted with billing and coding tasks to support accurate financial processing.
Billing Clerk
Bay Area Hospital
Corpus Christi, Texas
02.2020 - 10.2020
- Processed billing statements with attention to detail to ensure accuracy and compliance.
- Managed invoice generation and distribution to ensure timely payments.
- Reviewed and corrected billing errors to minimize customer disputes.
- Processed invoices and payments accurately and promptly.
- Monitored past due accounts and pursued collections on outstanding invoices.
Auxiliary Volunteer
Cruz Roja
Linares Nuevo Leon , Mexico
08.2015 - 09.2017
- Assisted in organizing community outreach events to promote health and safety awareness.
- Participated in data entry and reporting to track volunteer hours and contributions.
- Provided logistical support for events, ensuring all materials were prepared and available.
- Developed promotional materials to raise awareness of volunteer opportunities within the community.
- Supported emergency response efforts by assisting trained personnel during crisis situations.
- Organized special events to recognize volunteers and their contributions.
- Prepared weekly reports summarizing progress towards meeting goals set by management team.
High School Secretary
CONALEP Don Protasio Rodriguez Cuellar
Linares Nuevo Leon , Mexico
04.2015 - 11.2016
- Provided administrative support for faculty, including preparing documents and managing correspondence.
- Responded to inquiries via phone and email, delivering professional and courteous service.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Coordinated and located substitute teachers for absent educators.
- Managed office supplies inventory by ordering new items when necessary.
- Answered and routed incoming calls, providing basic information to callers.
- Directed visitors to appropriate offices.
Education
High School Diploma -
Conalep Don Protasio Rodriguez Cuellar
Linares Nuevo Leon 08-2013
Skills
- Insurance verification
- Electronic health records
- Billing and coding
- Patient scheduling
- Customer service
- Office management
Affiliations
church volunteer
Timeline
Medical Office Assistant
1960 Family Practice
05.2024 - Current
Billing Clerk
Bay Area Hospital
02.2020 - 10.2020
Auxiliary Volunteer
Cruz Roja
08.2015 - 09.2017
High School Secretary
CONALEP Don Protasio Rodriguez Cuellar
04.2015 - 11.2016
High School Diploma -
Conalep Don Protasio Rodriguez Cuellar