Alejandra Gauna Garcia
Houston
Summary
Dedicated to my family highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively supervised and quickly mastering new skills.
Focused on providing professional service and support to everyone.
Friendly administrative professional offering excellent client engagement.
Overview
13
13
years of professional experience
Work History
Scheduling Clerk
1960 Family Practice
05.2024 - Current
- Maximized utilization of available resources by strategically planning staff assignments according to workload demands.
- Collaborated with cross-functional teams to accommodate special requests or schedule changes, maintaining a high level of flexibility.
- Facilitated smooth communication between departments by promptly addressing scheduling inquiries and concerns.
- Promoted a positive work environment through effective conflict resolution when addressing staff scheduling concerns.
- Worked with manager and supervisor to plan and coordinate production schedules.
Administrative Support Staff Member
1960 Family Practice
05.2024 - Current
- Coordinated with staff to compile briefing materials prior to meetings.
- Enhanced team productivity through efficient task distribution and effective communication strategies.
- Handled incoming calls professionally while directing inquiries to appropriate departments or personnel.
- Communicated with clients on behalf of staff to relay messages and information.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Volunteered to help with special projects of varying degrees of complexity.
- Collaborated with HR department in onboarding new employees, providing orientation materials and logistical support.
Doctor's Assistant
IMSS Hospital
04.2017 - 02.2018
- Performed administrative duties such as filing, scheduling appointments, and preparing charts.
- Assisted physicians with examinations and procedures.
- Prepared patients for examination by obtaining information about their medical history and reason for visit.
- Scheduled follow up visits for patients according to physician instructions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patient examinations.
Front and Back Desk Receptionist
Óptica Saldaña
04.2014 - 02.2016
- Updated contact lists regularly when changes occur in employee status or contact information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors warmly and made them feel welcome in the office.
- Managed daily mail operations such as sorting incoming mail, preparing outgoing mail.
First Responder
Cruz Roja Delegación Linares
02.2012 - 02.2013
- Responded to emergency calls for assistance from citizens in distress.
- Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
Education
High School Diploma -
Colegio Nacional De Educación Profesional Técnica
07-2013
Some College (No Degree) - Contabilidad Asistida Por Computadora
Academia De Sistemas En Ciencias Computacionales
Some College (No Degree) -
Cruz Roja
Skills
- Confidentiality
- Guest Relations
- Customer Service
- Prioritization
- Hospitality services
- Team Collaboration
Timeline
Scheduling Clerk
1960 Family Practice
05.2024 - Current
Administrative Support Staff Member
1960 Family Practice
05.2024 - Current
Doctor's Assistant
IMSS Hospital
04.2017 - 02.2018
Front and Back Desk Receptionist
Óptica Saldaña
04.2014 - 02.2016
First Responder
Cruz Roja Delegación Linares
02.2012 - 02.2013
Some College (No Degree) - Contabilidad Asistida Por Computadora
Academia De Sistemas En Ciencias Computacionales
Some College (No Degree) -
Cruz Roja
High School Diploma -
Colegio Nacional De Educación Profesional Técnica
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