Alejandra Gonzalez
Homestead,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations at Always Winter Air And Refrigeration. Skilled in office administration and relationship building, demonstrated through effective staff training and exceptional service delivery. Achieved significant improvements in operational efficiency and client retention, embodying a results-driven approach with a focus on billing and employee supervision. Outgoing and hardworking, experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Office Manager
Always Winter Air And Refrigeration
13860 Sw 143rd Ct Bay #3
06.2019 - Current
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Created and updated records and files to maintain document compliance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Managed invoicing and payment processing operations.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Tracked and recorded parts and labor costs related to each service call.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Increased client retention through proactive communication and excellent customer service.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
BDC Agent
Palmetto 57 Nissan And Volkswagen
16825 Nw 57th Ave Miami Gardens Fl 33055
03.2019 - 07.2019
- Coordinated special events for prospective customers, generating interest in dealership offerings and driving foot traffic onsite.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Communicated industry news and trends to management and dealership employees.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
Valet and Pool Attendant
Fisher Island
19133 Fisher Island Dr Miami Beach Fl 33109
11.2018 - 03.2019
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2018
Skills
- Customer Service
- Office Administration
- Staff Training
- Document Preparation
- Employee Supervision
- Scheduling and calendar management
- Proposal Writing
- Scheduling appointments
- Meeting planning
- Workflow Planning
- Performance monitoring
- Relationship Building
- Excellent multi-tasking ability
- Billing
i like to ride 4wheelers and dirtbikes, hunting, spear fishing and riding horses
Family is huge to me and i built a love and passion for the hobbies i do and love because i get to share them with my family and friends.
Languages
English
Native or Bilingual
Timeline
Assistant Office Manager
Always Winter Air And Refrigeration
06.2019 - Current
BDC Agent
Palmetto 57 Nissan And Volkswagen
03.2019 - 07.2019
Valet and Pool Attendant
Fisher Island
11.2018 - 03.2019
High School Diploma -
Hialeah Gardens Senior High School