Alejandra Gonzalez
Chula Vista,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Spine and Sport Physical Therapy
12.2019 - Current
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, and understanding patient needs
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Trained new hires on department policies, software systems, ensuring consistent quality service delivery from all team members.
- Optimized resource allocation by effectively managing patient flow and scheduling.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Enhanced patient satisfaction by efficiently managing registration and insurance verification processes.
Patient Service Representative
California Head & Neck Specialists
03.2018 - 11.2019
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Accurately entering patient demographic and insurance information into electronic medical record system.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Followed up with patients to reschedule missed appointments.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Health Information Clerk
San Diego Cardiovascular Associates
07.2015 - 03.2018
- Processed medical release forms in a timely manner, ensuring proper authorization was obtained before disclosing sensitive information.
- Maintained accurate medical records for timely retrieval, ensuring optimal patient care and treatment plans.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Located, retrieved, sent and scanned medical record data.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
San Diego Coastal Endocrinology
04.2014 - 06.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted in minor procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
Education
Medical Assistant -
Concorde Career College
San Diego, CA11.2013
High School Diploma -
Chula Vista High School
Chula Vista, CA05.2012
Skills
- Insurance Verification
- Quality Assurance
- HIPAA Compliance
- Registration and Scheduling
- Multitasking and Organization
- Strong empathy
- Relationship Building
- Spanish Fluency
- Payment Processing
- Referral Coordination
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Representative
Spine and Sport Physical Therapy
12.2019 - Current
Patient Service Representative
California Head & Neck Specialists
03.2018 - 11.2019
Health Information Clerk
San Diego Cardiovascular Associates
07.2015 - 03.2018
Medical Assistant
San Diego Coastal Endocrinology
04.2014 - 06.2015
Medical Assistant -
Concorde Career College
High School Diploma -
Chula Vista High School
Similar Profiles
DAN RIMANDODAN RIMANDO
PTA at Spine and Sport Physical TherapyPTA at Spine and Sport Physical Therapy
Alice MayorgaAlice Mayorga
Physical Therapy Technician at Spine and Sport Physical TherapyPhysical Therapy Technician at Spine and Sport Physical Therapy
Taylor GobelTaylor Gobel
Office Coordinator at Rocky Mountain Spine and Sport Physical TherapyOffice Coordinator at Rocky Mountain Spine and Sport Physical Therapy