Alejandra Gonzalez
Hamilton,NJ
Summary
Seeking a dynamic and challenging position that will leverage my existing skills while providing opportunities for growth in an environment that fosters collaboration, innovation, and continuous development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounting Manager
Doubletree By Hilton
06.2022 - Current
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed weekly payroll for company employees.
Front Desk Supervisor
DoubleTree by Hilton
04.2011 - 06.2022
- Delivered outstanding service to guests and team members, enhancing overall satisfaction.
- Communicated effectively with guests and staff, both verbally and in writing.
- Motivated front office staff through daily supervision and hands-on support.
- Monitored performance to uphold service and productivity standards.
- Addressed and resolved guest complaints, ensuring follow-up for satisfaction.
- Enforced hotel policies and procedures among associates.
- Organized and led pre-shift and departmental meetings.
- Attended various hotel meetings as required.
- Responded promptly and courteously to guest requests during check-in.
- Informed supervisors of significant issues or unusual matters.
- Processed credit card chargebacks and resolved guest billing discrepancies.
- Performed tasks typically assigned to the Front Office Manager in their absence.
- Maintained and controlled room inventory and availability.
Housekeeper
Personal Housekeeper
05.2006 - 07.2009
- Organized personal spaces and closets.
- Performed light cleaning duties to maintain households, including making beds, replenishing linens, and vacuuming.
- organized dates for deep cleaning and ensured homeowner was satisfied with the cleaning
- worked with homeowners on special projects
Assistant Manager
Quizno’s Sub
12.2006 - 12.2008
- Managed inventory and placed orders for supplies.
- Opened and closed the store, assuming managerial responsibilities in owners' absence.
- Received and processed delivery materials, ensuring documentation accuracy.
- Scheduled staff and managed payroll.
- Addressed customer inquiries and resolved issues efficiently.
Waitress
Princetonian Diner
02.2008 - 09.2008
- Provided attentive service in a busy dining environment.
- Operated the computerized cash register and processed customer payments.
- Maintained a clean work area and assisted in closing duties.
Education
GED -
Hamilton Township
Hamilton, NJSkills
- Management Skills
- Exceptional Customer Service
- Strong Interpersonal Skills
- Effective Telephone Communication
- Proficient in Computer Software
- Fluent in Spanish
- Excellent Organizational Skills
- Front Office Operations Expertise
- Payroll and Scheduling Knowledge
Certification
CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounting Manager
Doubletree By Hilton
06.2022 - Current
Front Desk Supervisor
DoubleTree by Hilton
04.2011 - 06.2022
Waitress
Princetonian Diner
02.2008 - 09.2008
Assistant Manager
Quizno’s Sub
12.2006 - 12.2008
Housekeeper
Personal Housekeeper
05.2006 - 07.2009
GED -
Hamilton Township