Alejandra Gower
Westrock Orthodontics
Hot Springs,AR
3
Languages
16
years of professional experience
Adaptable dental office professional with 10+ years of experience supporting patients, providers, and front desk operations. Recognized for effective communication, scheduling efficiency, and strong patient care. Ready to help clinical teams stay organized and deliver a smooth, welcoming experience. Trilingual, Fluent in English, Spanish and Sign Language.
Work History
RDA/Receptionist
11 Years 4 Months- Assisted orthodontists chairside during bracket placement, wire adjustments, and appliance removals.
- Captured digital radiographs and intraoral images for treatment planning and progress monitoring.
- Prepared treatment rooms, sterilized instruments, and maintained infection control compliance.
- Educated patients on oral hygiene, elastics, and appliance care to support treatment adherence.
- Trained new staff on sterilization protocols, radiograph workflow, and orthodontic assisting procedures.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
Bartender
1 Year 2 Months- Mixed cocktails, beer, and wine while maintaining speed and accuracy during high-volume service.
- Coordinated with servers and kitchen staff to support timely drink delivery and smooth guest flow.
- Verified guest age and refused unsafe service to ensure compliance with alcohol service policies.
- Maintained compliance with alcohol service policies, verifying guest age and refusing unsafe service when necessary.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Pharmacy Technician
8 Months- Processed prescription orders accurately using pharmacy software and verified patient information.
- Counted, labeled, and prepared medications while maintaining compliance with pharmacy policies.
- Assisted pharmacists with customer questions, refill requests, and prescription pickup support.
- Reviewed insurance claims and resolved billing issues to support smooth prescription processing.
- Managed inventory, restocked medications, and removed expired products from pharmacy shelves.
Receptionist
4 Years 2 Months- Greeted families warmly, managed front-desk check-in, and maintained orderly waiting-room flow.
- Answered incoming calls, scheduled pediatric dental appointments, and routed patient questions accurately.
- Verified patient information, updated records, and prepared charts for clinical appointments.
- Coordinated appointment reminders, reducing missed visits through consistent follow-up communication.
- Processed insurance details, collected co-pays, and explained office policies clearly to parents.
- Confirmed appointments, communicated with clients, and updated client records.
Education
No Degree - Accounting And Finance
High School Diploma
Skills
Orthodontic assistance experience
Electronic charting
Patient care excellence
Insurance billing
Appointment coordination
Scheduling efficiency
Dental office administration
Multitasking
Team collaboration
Effective communication
Customer service
Certified in CPR/AED
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Bartender
Oaklawn Jockey Club
12.2018 - 02.2020Read More
RDA/Receptionist
Westrock Orthodontics
06.2015 - CurrentRead More
Pharmacy Technician
Walgreens
01.2015 - 09.2015Read More
Receptionist
Bevans Pediatric Dentistry
04.2011 - 06.2015Read More
UIC
No Degree from Accounting And Finance
Read More
Kelvyn Park High School
High School Diploma
Read More