Summary
Overview
Work History
Education
Skills
Timeline
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Alejandra Gracia

Katy,TX

Summary

Creative and energetic business professional offering 10+ years of experience working in the retail and sales industry, bringing strength in handling work independently, solving routine problems without oversight and offering the ability to quickly learn new processes with demonstrated history of working in sales, customer service, merchandising, and management.

Overview

9
9
years of professional experience

Work History

Logistics/Sales/Operations Associate

TRAILER BRIDGE
08.2021 - Current
Logistics Management:
  • Efficiently manage the transportation and distribution of goods and materials, ensuring timely delivery to customers and clients.
  • Coordinate with suppliers, manufacturers, and shipping companies to streamline supply chain processes and reduce lead times.
  • Troubleshoot any logistics issues that may arise, such as delivery delays, shipping errors, or transportation challenges.
  • Implement cost-effective logistics solutions to maximize operational efficiency and reduce expenses.
Sales and Customer Relationship Management:
  • Create and maintain strong relationships with new and existing clients, addressing their needs and concerns promptly.
  • Actively pursue new business opportunities and lead generation through effective sales strategies and prospecting.
  • Conduct sales presentations, negotiate contracts, and close deals, consistently achieving sales targets.
  • Collaborate with the marketing team to develop promotional campaigns and strategies that boost brand visibility and drive sales.
  • Provide excellent customer service, ensuring customer satisfaction and loyalty to enhance the customer relationship.
Operations and Process Improvement:
  • Collaborate with cross-functional teams to optimize operational processes and enhance productivity.
  • Analyze data and performance metrics to identify areas for improvement.
  • Develop and maintain standard operating procedures (SOPs) to ensure consistent and efficient workflows.
  • Actively participate in business planning and strategy development to align operational goals with overall company goals.
  • Implement technology solutions and automation to streamline operations and increase efficiency.

Mortgage Loan Processor Assistant

HOUSTON MORTGAGE
08.2020 - 08.2021
  • Assist in gathering and organizing borrower documentation, such as income verification, employment history, tax records, bank statements, and other required paperwork for the loan application.
  • Review loan applications for completeness and accuracy, ensuring all necessary information is provided by the borrower.
  • Verify that application forms are correctly filled out and any missing information is appropriately addressed.
  • Communicate with borrowers to request missing documents, clarify information, and provide updates on the loan status.
  • Enter borrower data and loan information accurately into the loan processing system.
  • Provide excellent customer service to borrowers and answer their inquiries regarding the loan application process.
  • Address any concerns or questions promptly and professionally.
  • Assist in various administrative tasks, such as filing, faxing, scanning, and maintaining organized records.

Stylist/Sales Associate/Stock Associate/Cashier Specialist

Trina Turk
05.2018 - 12.2019
  • Actively engage in upselling and cross-selling strategies to maximize sales opportunities.
    Utilize persuasive selling techniques to showcase the value of products and drive purchases.
    Consistently meet or exceed sales targets through proactive selling and customer-focused relationships.
  • Develop sales strategies, negotiate and close profitable projects.
  • Create upscale clientele relationships and outreach monthly depending on customer needs/wants.
  • Help clients create collaboration events with the company and their benefit/organization.
  • Outreach to clients in regards to new collections and holds for pre-sale.
  • Store keyholder responsible for opening and closing the store in a timely manner.

Stylist/Sales Associate/Stock Associate/Cashier Specialist

Michael Kors
10.2014 - 02.2018
  • Prepared and stocked merchandise onto the sales floor.
  • Responded to all customer inquiries thoroughly and professionally.
  • Ensured product knowledge for optimal performance.
  • Worked with POS systems for transferring in and out merchandise between stores and warehouse manufacturing.
  • Unboxed and organized product to allow easy access for sales associates in the stock room.
  • Assisted management in visual representations of the store and merchandising.
  • Assisted management in closing and opening, counting cash-wraps.

Education

Bachelor of Arts -

Lonestar Community College
Cypress, TX
08.2017

High School Diploma -

Cypress Lakes High School
Katy, TX
06.2013

Skills

  • Bilingual - Proficient in English and Spanish
  • Retail Metrics and Goals
  • Calendar and Scheduling Software
  • Merchandising and Display
  • Special Orders
  • Knowledge in Microsoft Office (Word, Powerpoint, Excel)
  • Communication
  • Organization

Timeline

Logistics/Sales/Operations Associate

TRAILER BRIDGE
08.2021 - Current

Mortgage Loan Processor Assistant

HOUSTON MORTGAGE
08.2020 - 08.2021

Stylist/Sales Associate/Stock Associate/Cashier Specialist

Trina Turk
05.2018 - 12.2019

Stylist/Sales Associate/Stock Associate/Cashier Specialist

Michael Kors
10.2014 - 02.2018

Bachelor of Arts -

Lonestar Community College

High School Diploma -

Cypress Lakes High School

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Alejandra Gracia