Alejandra Johnson
Moses Lake,WA
Summary
Dedicated Administrative professional with solid background in high-volume office environment focused on delivering exceptional clerical and operational support for HAGC professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Enthusiastic retail professional with 14+ years of hands-on experience in customer service, payment processing and case management . Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Eager to apply to new opportunity.
Overview
15
15
years of professional experience
Work History
Asset Manger
Housing Authority of Grant County
Moses Lake , WA
04.2021 - Current
- Provided hands-on and proactive leadership to community services in need.
- Acted as consultant to community members by interpreting regulations and policies for active resources.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Uploaded documentation to patient database to streamline organizational flow.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Implemented effective communication protocols within the organization.
- Facilitated collaboration between departments to ensure successful project completion.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
Scheduling Staffing Admin /Administrative Support Associate
Lowes
Moses Lake, WA
01.2018 - 04.2021
- Corporate Trainer for new SSA for District and managing the pipeline for multiple store job REQs at a time.
- Provide excellent service and attention to candidates in face-to-face encounters and through phone conversations.
- Monitor multiple databases to keep track of all company Hiring Status.
- Contact applicants via phone and email to confirm interviews and follow up with career opportunities.
- Effectively control the release of proprietary and confidential information for associates.
- Manage and adjust personnel scheduling for 220 staff, monitoring resource allocation to provide optimal coverage and service.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Audited, reviewed and compiled payroll reports, records and related summaries.
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
- Worked with HR staff to accurately track and update paid time off.
Administrative Office
Lowes
Moses Lake, WA
09.2009 - 01.2018
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Automated office operations, payment scheduling, record tracking and data communications.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Trained new employees in cashiering procedures, offering assistance in resolving Customer issues.
- Resolved issues regarding customer complaints and escalated worsening concerns to Management for remediation.
Education
High School Diploma -
Warden High School
Warden, WA06.2009
Human Resources Training
Coursera
Skills
- Bilingual
- I9 verification
- Microsoft
- 10-key proficiency
- Self-starter
- Organization and efficiency
- Database entry
- Leadership
- Scheduling
- Payroll and benefits administration
- Detail-oriented
- Talent Acquisition
Timeline
Asset Manger
Housing Authority of Grant County
04.2021 - Current
Scheduling Staffing Admin /Administrative Support Associate
Lowes
01.2018 - 04.2021
Administrative Office
Lowes
09.2009 - 01.2018
High School Diploma -
Warden High School
Human Resources Training
Coursera
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