Alejandra Guzman
Bergenfield,NJ
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to meet and surpass sales goals and provide excellent customer service. Highly committed with hardworking mentality to maintain quality of services and products. Well-organized in optimizing coverage to meet operational demands.
Overview
18
18
years of professional experience
Work History
Head Hostess/Server
Cantina Rooftop
08.2019 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created guest and employee floorplan and guest count limit.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new hostesses and servers on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Assistant Manager
La Chula Restaurant
09.2015 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Processed employee payroll and assisted restaurant owner with creating menu design.
- Conducted interviews and made hiring recommendations to increase company's productivity and profitability with quality workers.
Office Manager /Event Coordinator
Toloache
08.2008 - 09.2015
- Oversaw office inventory activities by ordering and shipment receiving.
- Coordinated onsite private events and offsite catering events.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Prepared working papers, reports and supporting documentation for audit findings.
- Assisted with processing payroll, performing pay adjustments and promptly distributing checks.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
Hostess
Maya Restaurant
01.2006 - 08.2008
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor in Fine Arts Degree - Ceramics
New Jersey City University
Jersey City, NJ05.2015
Skills
- Customer Service Management
- Bilingual English/ Spanish
- Records Management
- Staff Supervision
- Microsoft Office Suite
- QuickBooks
- Multitasking Abilities
References
References Furnished Upon Request
Hobbies
Avid Art Teacher
Gardening design
Hiking enthusiast
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Head Hostess/Server
Cantina Rooftop
08.2019 - Current
Assistant Manager
La Chula Restaurant
09.2015 - 11.2018
Office Manager /Event Coordinator
Toloache
08.2008 - 09.2015
Hostess
Maya Restaurant
01.2006 - 08.2008
Bachelor in Fine Arts Degree - Ceramics
New Jersey City University
Similar Profiles
Martha DiazMartha Diaz
Hostess/Waitress at Cantina RooftopHostess/Waitress at Cantina Rooftop
Christopher CaroChristopher Caro
Server at Cantina RooftopServer at Cantina Rooftop
Rafael PinedaRafael Pineda
Bartender at Cantina RooftopBartender at Cantina Rooftop
Robert NeillRobert Neill
Head Operations Manager at Xogistix CorpHead Operations Manager at Xogistix Corp
Miguel LopezMiguel Lopez
Food Service Worker at CarrolsLLCFood Service Worker at CarrolsLLC