Alejandra Hancock
Tucson,AZ
Summary
Skillfull Custom Woodworker and Visual Artist with a proven track record at The Lost Barrio Gallery, I excel in joinery expertise and client communication. Demonstrated success in creating original artwork and restoring furniture, I've enhanced customer satisfaction and operational efficiency. My leadership at The Lost Barrio and as a PBX Manager showcases my ability to mentor and resolve issues effectively, ensuring project excellence and innovation in design.
Overview
2025
2025
years of professional experience
Work History
Custom Woodworker / Restoration
The Lost Barrio Gallery
Tucson, AZ
06.2021 - Current
- Helped fabricate, finish, and install cabinets, countertops, tables, and other furniture items.
- Self-repaired or restyled wooden furniture, fixtures, and related products.
- Operated, maintained, and repaired a diverse range of equipment, including routers, saws, drills, and sanders.
- Assemble parts to form complete units or subunits, using glue, dowels, nails, screws, or clamps.
- Installed hardware including hinges, drawer pulls and handles on completed pieces.
- Shaped wood coarsely using chisels, rasps and files.
- Protected wood surfaces and created desired look by applying paint, stain, varnish, and other finishes.
- Apply varnish, stain, coat, or paint to finished products, using brushes or spray guns.
- Maintain cleanliness and organization in the workshop to ensure a safe working environment.
Visual Artist
Self-employeed
Tucson, AZ
01.2004 - Current
- Created original artwork for various clients using acrylic paints and a variety of mediums.
- Developed sketches, illustrations and paintings for individual clients and businesses.
- I have had exhibitions in Santa Fe, Scottsdale, Tucson, and digitally in the UK.
- I have had publications in New York Weekly, Shoutout Arizona, and Voyager Phoenix.
PBX Manager
Tucson Orthopaedic Institute
Tucson, AZ
06.2007 - 12.2017
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Updated personnel directory to keep telephone extensions and employee information current.
- Created policies and procedures to ensure accurate operation of the phone system.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Resolved patient complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Travel Agent
RAF Lakenheath, UK, USAF
Lakenheath Base, UK
- Created marketing materials showcasing vacation packages available for sale through the agency.
- Conducted destination research to offer clients insightful travel advice and recommendations.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
High School Diploma -
Tucson Magnet High School
Tucson, AZ05-2004
Skills
- Joinery expertise
- Wood carving
- Wood finishing
- Client communication
- Material selection
- Furniture design
Accomplishments
Creator of the 2025 Tucson International Mariachi Conference Poster
Languages
English
Native/ Bilingual
Spanish
Professional
Websites
Timeline
Custom Woodworker / Restoration
The Lost Barrio Gallery
06.2021 - Current
PBX Manager
Tucson Orthopaedic Institute
06.2007 - 12.2017
Visual Artist
Self-employeed
01.2004 - Current
Travel Agent
RAF Lakenheath, UK, USAF
High School Diploma -
Tucson Magnet High School