Summary

Overview

Work History

Education

Skills

Timeline

Alejandra Hernandez

Flushing,NY

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

years of professional experience

Work History

Behavioral Technician

Autism

The Bronx, NY

01.2022 - 03.2022

Data collection
Provide direct patient care, guidance, and positive everyday role modeling
Implement behavior reduction
Provide guidance through everyday teachings of their environments
Monitor behaviors
Provide guidance in teaching new skills
Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Completed documentation for every incident and forwarded to correct personnel for review.
Performed client intake procedures according to internal standards for new admissions.
Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Taught clients how to complete basic household chores and prepare food.
Observed and monitored client behavior and responses to treatment.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Displayed sensitivity to cultural and linguistic needs of clients and families served.

Waitress

Amores Pizzeria

Flushing, NY

06.2016 - 09.2020

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset tables to keep dining room and work areas clean.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Stayed up-to-date on menu changes to help customers make food choices.
Inspected dishes and utensils for cleanliness.
Checked identification for minimum age for sale of alcoholic beverages.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
managed average of 40 customer calls per shift

Waitress/Bartender

Carom Billiards

Queens, NY

09.2012 - 09.2016

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset tables to keep dining room and work areas clean.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Stayed up-to-date on menu changes to help customers make food choices.
Inspected dishes and utensils for cleanliness.
Checked identification for minimum age for sale of alcoholic beverages.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

Education

No Degree - Psychology

Queens College of The City University of New York

Queens, NY

Associate of Arts - Psychology

LaGuardia Community College of The City University of New York

Long Island City, NY

08.2021

Graduate -

American Bartenders School

07.2019

GED -

LaGuardia Community College