Alejandra Hernandez
Portland,OR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Medical Records Specialist
Planned Parenthood
08.2022 - Current
- Processed medical records requests from outside providers, insurance companies, and patients according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Reviewed charts and flagged incomplete or inaccurate information.
- Sorted and distributed incoming and outgoing medical records.
Patient Access Representative
Planned Parenthood
10.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Explained procedures to patients and gave instructions on how to prepare for upcoming visits.
Clinical Assistant
Planned Parenthood
12.2019 - 10.2021
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
- Maintained adequate stock of medical supplies, equipment, and forms in clinical areas.
- Oriented and trained new staff on proper procedures and policies.
Care Provider
Hosanna Homes
05.2016 - 12.2019
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression as needed.
- Organized medication and provided reminders according to schedule.
- Promoted social, emotional and physical health through diverse activities.
Receptionist & Service Advisor
Fidelity Auto Center
02.2018 - 02.2019
- Developed estimates by costing materials, supplies and labor.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolved item issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
GED Certificate -
12.2013
Skills
- English - Native
- Spanish - Native
- Time management
- Problem solving
- Communication
- Leadership
- Quick learner
Timeline
Medical Records Specialist
Planned Parenthood
08.2022 - Current
Patient Access Representative
Planned Parenthood
10.2021 - Current
Clinical Assistant
Planned Parenthood
12.2019 - 10.2021
Receptionist & Service Advisor
Fidelity Auto Center
02.2018 - 02.2019
Care Provider
Hosanna Homes
05.2016 - 12.2019