Alejandra Hernandez
New Port Richey,FL
Summary
Dedicated Accounts Payable Supervisor successful at working with diverse personalities, fluent in English and Spanish and experienced in busy office settings. Knowledgeable . Offering successful career history comprising more than 9 years. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Accounts Payable Supervisor
Equinix Inc
03.2023 - Current
- Supervise and train the AP team.
- Responsible for running payments (Check, ACH, Wires)
- Review and maintain SOP's.
- Lead implementing new policies and procedures to cut down AP processing times.
- Monitor weekly automated payment runs to ensure successful transmission
- Research for audits and miscellaneous customer requests and questions
- Reconcile vendor statements to internal system/electronic documents
- Understand the importance of detailed backup documentation and maintaining up-to-date policies and procedures
- Act as the first level for day-to-day issues, problems, questions, wo
- Make decisions on daily, routine transactions
- Assist Global Back Office in achieving performance goals that promote greater efficiencies
- Lead on new projects or integrations
- Provide support and research budget variances upon request of management
- Solve tickets according to SLA's
- Communicate with customers and suppliers timely and professionally
- Able to clearly define the root cause of an error, explain it and correct it
- Address payment status questions and account errors
- Recognize system issues and work with cross functions teams to solve
- Assist with banking-related issues
- Ownership of higher-level payables from entry to payment (Board Member, Channel, Legal)
- Month end close and balancing
- Back up for department manager while away or unavailable.
Accounts Payable Specialist (SME)
Refresco Beverages
06.2020 - 03.2023
- Responsible for running payments daily (Check, ACH, Wires)
- Assist AP Queries mailbox responding to vendors, clients or employee inquiries to resolve payment processing issues, discrepancies, or any other related transactions in a timely manner
- Responsible to log and reverse any returned checks and perform next actions
- Knowledgeable with JP Morgan and Bank of America online interface to look check images, reports, statements, proof of payments and void or stop payments
- Support and manage staff by mentoring and training
- Monitor outstanding checks to void or re-issue as needed.
Finance Associate
Amgen Inc
04.2019 - 06.2020
- Responsible for the Global Payments Escalation mailbox
- Assist Global Payments mailbox with inquiries on blocked payments, reason why payments fail, outstanding invoices, recall payments
- Responsible for logging and reversing returned checks and communicating to the appropriate department
- Responsible for running several reports daily in SAP
- Process payment types Check, EFT, Tax, Wires, Manual Wires and Manager's checks
- Responsible for viewing all payments over 2 million on a daily basis
- Knowledgeable with Citibank online interface to look check images, reports, statements, proof of payments, and void or stop payments.
Accounts Payables Specialist Lead
Amgen Inc.
02.2018 - 04.2019
- Responsible for the AP exception handling process and Customer Support
- Rectified escalated accounts payable issues from employees and vendors
- Research and resolve challenging invoices, Credit memos and payment requests
- Accountable for driving customer satisfaction through timely, appropriate and accurate resolution of exceptions
- Work with team to continually make updates and improvements to the customer helpdesk and exception management playbooks in accordance with the other Service Owners and Process Owners
- Reconciliation of vendor statements
- Supports decisions related to customer helpdesk and AP exception escalations
- Ensuring to provide accurate and reliable information to customer inquiries
- Conduct regular assessment of helpdesk tickets and AP exceptions to derive root causes; propose solutions to continuously improve performance against SLAs
- Ensure compliance to internal and external policies, regulations and laws applicable to the function
- Weekly business meeting to resolve discrepancies with resolutions on pending invoices or Purchase Orders
- Initiate Supplier onboarding process and update supplier information (Remittance, Banking details).
Accounts Payables
South Motors
06.2015 - 02.2018
- Review invoices and requisitions for satisfactory payment approval
- Charges expenses to accounts by analyzing invoice/expense reports and recording entries
- Verifies vendor accounts by reconciling monthly statements and related transactions
- Clarify any questionable invoice items, prices or receiving signatures
- Cleaning sublet schedule (dealership)
- Posting and reconciling gas tickets
- Running and Review Accounts Payables Schedules to ensure timely and affective manner payments to all vendors
- Running and Review Expense analysis to endure the correct posting and the existence of consistent payments every month
- Processing and print checks PO and Non-Po Based
- Perform other clerical duties such as filing, photocopying, transcribing and faxing.
Head Cashier
South Motors
11.2014 - 06.2015
- Completely proficient in ADP Dealership programs
- Pick up money from the money safe at each store
- Tally money and send out to banks
- Manage all cashier and daily transactions
- Reconcile debits and credits posting to the bank for payments and refund made daily
- Reconcile and post all cashier close outs daily
- Make receipt
- Deposits checks.
Education
Dentistry -
Universidad José Antonio Páez
Carabobo, Venezuela01.2014
High School diploma in Science -
Colegio La Colina
Miranda, Venezuela01.2009
Skills
- Fluent in English and Spanish (verbal and written)
- Customer service orientation and negotiation skills
- High degree of accuracy and attention to detail
- Manage a high volume of invoices
- SAP
- Oracle
- A positive and confident personality blended with a strong work ethic
- Quick Lerner
- Committed to excellence
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint)
- Service now
- Growth mindset
- Pivot Tables
- VLOOKUP
References
- Ann Marie Pernas, Co-Worker, 786.508.3868
- Jeny Maldonado, Co-Worker, 813.842.1113
- Viarinelly Sanchez, Co-Worker, 786.503.4546
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Accounts Payable Supervisor
Equinix Inc
03.2023 - Current
Accounts Payable Specialist (SME)
Refresco Beverages
06.2020 - 03.2023
Finance Associate
Amgen Inc
04.2019 - 06.2020
Accounts Payables Specialist Lead
Amgen Inc.
02.2018 - 04.2019
Accounts Payables
South Motors
06.2015 - 02.2018
Head Cashier
South Motors
11.2014 - 06.2015
Dentistry -
Universidad José Antonio Páez
High School diploma in Science -
Colegio La Colina
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