Alejandra hernandez
Hamilton,OH
Summary
Proven Customer Service Coordinator with a track record of leveraging product knowledge and bilingual skills to foster customer loyalty and drive sales, notably contributing to a 1.3 million annual sales milestone at Sherwin-Williams paint store before being promoted. Excelled in account management and complaint handling, ensuring timely and effective resolutions. Demonstrates exceptional documentation skills and a customer-focused approach, enhancing client satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Coordinator
Sherwin-williams Product Finishes (office Job)
07.2024 - Current
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Managed high call and email volumes every day with exceptional professionalism, ensuring minimal wait times for customers.
- Organize and maintained accurate facility records of customers tax record cards, and pricing sheets.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Process different types of payments including digital payments and checks.
Bilingual Customer Service Specialist (retail Job)
Sherwin-Williams Paint Store
08.2023 - 06.2024
- Provided language translation between different divisions in the company and professional contractors for the best result in projects.
- Utilized Spanish to build trusting relationships with Spanish-speaking contractors and customers.
- contributed greatly to a 1.2 million annual sales store by driving more sales with our Spanish speaking clients.
Crew Member (fast Food Job)
Chipotle
01.2023 - 08.2023
- Demonstrated strong efficiency by handling multiple orders simultaneously without compromising quality and work environment.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Associate of Science - Health Sciences
Sinclair Community College
Dayton, OH01-2026
High School Diploma -
Winton Wood High School
Forest Park, OH01-2020
Skills
- Account management
- Documentation skills
- Quality assurance
- Complaint handling
- Customer focus
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Committed to improving personal fitness through regular participation in hit workouts
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Fashion
Timeline
Customer Service Coordinator
Sherwin-williams Product Finishes (office Job)
07.2024 - Current
Bilingual Customer Service Specialist (retail Job)
Sherwin-Williams Paint Store
08.2023 - 06.2024
Crew Member (fast Food Job)
Chipotle
01.2023 - 08.2023
Associate of Science - Health Sciences
Sinclair Community College
High School Diploma -
Winton Wood High School
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