Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandra Hernandez

Marfa,TX

Summary

Meticulous office professional adept in monitoring employee expense accounts, managing petty cash funds and reconciling statements. Efficiently maintain accuracy of accounting and inventory systems. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Office Coordinator

Village Farms LP
Fort Davis, Texas
08.2024 - Current
  • Handled confidential information in a discreet manner.
  • Created and maintained filing systems, both paper and electronic.
  • Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
  • Prepared invoices, reports, memos, letters, financial statements, and other documents.
  • Greeted visitors and directed them to the appropriate area or person.
  • Managed daily mail distribution including sorting out incoming and outgoing mail.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Guided employees in handling difficult or complex problems.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Followed up with customer inquiries via phone or email promptly.
  • Managed office budget to handle inventory, postage and vendor services.
  • Processed payroll for employees, accounting for taxes, leave, and special reimbursements or commissions.
  • Processed invoices and coded documents according to company procedure standards.
  • Compiled data, tracked changes, and created reports in Excel spreadsheets.
  • Managed office inventory and placed new supply orders.
  • Monitored office budget expenditures on a monthly basis.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Supported internal team members with technical knowledge, operational support and exemplary customer service.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coded and entered daily invoices with in-house accounting software.
  • Ensured compliance with company policies regarding health and safety regulations.
  • Managed household errands and other essential duties.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Ensured all necessary paperwork is completed accurately before start date.
  • Monitored compliance with federal, state and local laws related to employment practices such as EEO regulations, wage and hour issues.
  • Organized orientation materials such as welcome packets and other resources needed by new hires.
  • Managed documentation of new hire paperwork including contracts, tax forms, health benefits information and other required documents.
  • Conducted exit interviews and completed employment termination paperwork.

Bank Teller

Big Bend Banks NA
Marfa , Texas
12.2022 - 08.2024
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Maintained confidentiality of bank records and client information.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Identified transaction errors when debits and credits did not balance.
  • Directed specific questions to appropriate branch personnel.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Explained bank services, financial products and applicable fees to customers.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Built and maintained client relationships through quality, personalized interactions.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Trained employees on cash drawer operation.
  • Verified amounts and integrity of every check or funds transfer.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Received and counted daily inventories of cash, drafts and checks.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Provided assistance to other tellers during peak business hours as needed.
  • Developed strong relationships with customers to ensure repeat business.
  • Delivered exceptional service to customers in person or over telephone.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Performed cash handling duties including counting currency, coins and checks.
  • Performed special services for customers, ordering bank cards and checks.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Service Technician

Big Bend RV Supply & Service
Alpine, Texas
01.2020 - 08.2022
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Installed new components or replaced defective parts to restore functionality.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Performed onsite repair of equipment at customer locations.
  • Diagnosed problems and determined solutions for various customer issues.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed routine maintenance and repair.

Housekeeper

Self-employeed
Alpine, TX
11.2019 - 01.2020
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Inspected furniture for damage or stains in between guest stays.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Maintained and organized cleaning supplies stock.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Emptied trash receptacles throughout the property.

Scale House Operator

Csa Materials
Alpine, TX
09.2019 - 11.2019
  • Responded to customer inquiries regarding products, services, pricing information.
  • Maintained accurate records of incoming and outgoing shipments.
  • Ensured that all safety standards were met while operating machinery or handling materials.
  • Performed regular maintenance checks on equipment such as scales, computers, printers.
  • Monitored security cameras to detect any suspicious activity around the scale house area.
  • Reported any incidents or accidents immediately to supervisors.
  • Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
  • Prepared shipping documents including bills of lading and invoices.
  • Provided assistance in filling out necessary paperwork related to shipments.
  • Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
  • Maintained communication with truck drivers regarding arrival times, paperwork requirements, and product availability.
  • Used Personal Protective Equipment properly to avoid injury and contact with hazardous materials.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.

Police Dispatcher

Brewster County Sherriff's Office
Alpine, TX
11.2018 - 08.2019
  • Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Provided support to officers by relaying critical information during emergencies.
  • Researched vehicle, wanted and missing persons information.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Analyzed data collected from previous shifts in order to identify trends or patterns that could be used proactively.
  • Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Trained new employees on basic operations of the police radio console and CAD system.
  • Transported inmates to court hearings or other appointments safely and securely.
  • Maintained secure environment for inmates and staff by enforcing rules and regulations.
  • Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
  • Managed records related to prisoner files, disciplinary actions, releases and transfers.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Served meals and dispensed medications to inmates.
  • Provided basic medical care and monitored health of inmates as necessary.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Prepared and submitted daily reports and logs detailing jail operations and incidents.
  • Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
  • Managed inmate intake processes, including booking and fingerprinting.
  • Performed head counts, checking cells for missing inmates.
  • Issued clothing, tools and other authorized items to inmates.
  • Inspected all incoming and outgoing mail for contraband.
  • Supervised inmates during day-to-day activities.
  • Administered first aid and provided emergency response when necessary.
  • Monitored security cameras to ensure safety of inmates and personnel.
  • Facilitated communication between inmates and their families through phone calls or visits.

Police Dispatcher

Alpine Police Department
Alpine, Texas
03.2017 - 11.2018
  • Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
  • Provided support to officers by relaying critical information during emergencies.
  • Researched vehicle, wanted and missing persons information.
  • Responded to emergency calls routed by automatic distribution system.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Created incident reports and maintained records of all incoming calls and dispatches.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Communicated regularly with supervisors regarding workloads and scheduling needs.
  • Assisted with investigations by providing detailed call logs and recordings as requested.
  • Coordinated communication between multiple agencies when responding to complex incidents.
  • Trained new employees on basic operations of the police radio console and CAD system.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Marfa High School
Marfa Texas
05-2016

Skills

  • Production leadership
  • Records management
  • File organization
  • Bookkeeping
  • Document management
  • Expense reporting
  • Administrative support
  • Office administration
  • Customer service
  • Mail handling

Languages

Spanish
Native/ Bilingual

Timeline

Office Coordinator

Village Farms LP
08.2024 - Current

Bank Teller

Big Bend Banks NA
12.2022 - 08.2024

Service Technician

Big Bend RV Supply & Service
01.2020 - 08.2022

Housekeeper

Self-employeed
11.2019 - 01.2020

Scale House Operator

Csa Materials
09.2019 - 11.2019

Police Dispatcher

Brewster County Sherriff's Office
11.2018 - 08.2019

Police Dispatcher

Alpine Police Department
03.2017 - 11.2018

High School Diploma -

Marfa High School

Similar Profiles

CREATE PROFILE
Alejandra Hernandez