Alejandra Hernandez
Fresno,CA
Summary
Client focused, detail oriented; courteous and personable in all interactions with clients and team members. Dependable, reliable, and passionate about providing upbeat and friendly service.
Overview
12
12
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Fresno, CA
07.2023 - Current
- Maintained accurate inventory records to track stock levels and minimize costs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Addressed customer concerns with suitable solutions.
- Managed scheduling, training and inventory control.
- Tracked and replenished inventory to maintain par levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
Patient Service Representative
Sierra Medical Imaging
Fresno, CA
11.2022 - 07.2023
- Company Overview: Workplace/Company
- Register patients
- Schedule appointments
- Answer calls
- Handle medical records
- Verifying insurance
- Workplace/Company
- Contact: Liz Hill 559-322-4271
Front Desk
Dakota Physical Therapy
Fresno, CA
05.2022 - 12.2022
- Company Overview: Physical therapy office
- Answering phones and greeting patients
- Scheduling patients
- Registering new patients
- Verifying insurance
- Filing charts
- Physical therapy office
- Contact: Gina Lee 559-227-8437
Shift Supervisor/Shift Supervisor RX
CVS Pharmacy
Clovis, CA
03.2013 - 05.2022
- Cash handling
- Keeping track and stocking inventory
- Organizing and filing office paperwork
- Following directions and completing tasks in a timely manner
- Resolving issues when they arise
- Assisted customers in scheduling follow up appointments
- Entered customers information into database
- Contact: John Hunter 559-930-7710
Education
High school diploma -
Clovis West High School
Fresno, CA06.2012
Skills
- Multi line phone system
- Problem solving
- Team leadership
- Time management
- Organization
- Vendor interaction
- Computer literacy
- Employee training
- Inventory control
- Staff scheduling
- Cash handling expertise
- Problem-solving
- Team-building activities
Languages
- English, Full Professional Proficiency
- Spanish, Full Professional Proficiency
Timeline
Operations Manager
CVS Pharmacy
07.2023 - Current
Patient Service Representative
Sierra Medical Imaging
11.2022 - 07.2023
Front Desk
Dakota Physical Therapy
05.2022 - 12.2022
Shift Supervisor/Shift Supervisor RX
CVS Pharmacy
03.2013 - 05.2022
High school diploma -
Clovis West High School
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