Alejandra Isaza
Atlanta,GA
Summary
Motivated Trainer, Implementer, and Project Coordinator with 15 years of experience in streamlining processes in multidisciplinary troubleshooting, triage, and successfully implementing software carrying it through to Go Live and post live support. Investigative technology specialist who studies internal processes to develop impactful training curriculums, processes, identify course objectives, and target solutions for customer needs with dynamic, modern technical teams. Assertive and demonstrated project manager leadership who confidently directs complex customer cycles with direct reports and external partners, ensuring broad scope success in training, technology solutions, and optimization initiatives. Passionate Trainer eager to help new hires and customers advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience and superior planning and time management abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IMPLEMENTATION TRAINER III
Meridian Cooperative, Inc.
02.2019 - Current
- Delivered Accounting software training to CFOs, Accounts Payable, HR, and Payroll personnel
- Provided end-user training for customers, high touch clients, and internal technicians to deploy, maintain, and navigate new software systems, including development of curriculum documents for ongoing education
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Improved employee performance by designing and implementing effective training programs.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Educated clients on proper use of products and systems.
PROJECT IMPLEMENTATION CONSULTANT
MTECH SYSTEMS USA
08.2015 - 12.2018
- Spearheaded end-user training and customer success solutions for both international and domestic IT projects, and directed process improvement initiatives to ensure a cohesive, streamlined deployment
SENIOR TECH SUPPORT CONSULTANT
MTECH SYSTEMS USA
08.2013 - 07.2015
- Directed end-to-end technical processes for customer success and internal staff development, including training, go-lives, internal ticketing systems, and accounting software packages
TECHNICAL SUPPORT & QUALITY ASSURANCE SPECIALIST
MTECH SYSTEMS USA
02.2007 - 02.2011
- Developed and maintained customer success processes, including proactive resolutions of software issues, robust internal training, and ongoing functionality maintenance to rapidly answer customer concerns
Education
BACHELOR OF SCIENCE - INFORMATION SYSTEMS
Kennesaw State University
Kennesaw, GA01.2005
Skills
- Project Management
- Native speaker and fluent in Spanish
- Accounts Payable
- Payroll
- Reconciliation & Billing
- Ledgers
- Financial Reporting
- Training Curriculums
- Onboarding
- Professional Development
- Goal Alignment
- Process Improvement
- Streamlining
- Cross-Functional Communication
- De-escalation
- Calendar Management
- Financial Planning
- Work & Fleet Management
- International Partnerships
- Optimization
- Prioritization
- Delegation
- Enterprise Accounts
- Technical Skills: On-Site & Remote Training
- Go-Lives
- Microsoft Suite (SQL Manager)
- Confluence
- JIRA
- Slack
- Skype for Business
- WebEx
- Data Reports
- End-User Training
- Software Learning
- Inventory Management
- Troubleshooting & Triage
- Live Support
- Ticketing Systems
- Database Administration
- Software & Hardware Development
- Installation
- Implementation
- Debugging
- Upgrades & Usability
- Risk Mitigation
- Languages: English
- Spanish
- Course Development
- Program Management
- Curriculum Planning
- Student Engagement
- Materials Preparation
- Online Instruction
- Classroom oversight
- Lesson Planning
- Creative Problem-Solving
- Training material updates
- Planning and coordination
- Public Speaking
- Remote Learning
- New Hire Training
- Online Training Tools
Certification
- FACILITATING VIRTUAL TRAINING | Association for Talent Development (ATD) Certifications 2020
- GRADUATE TRANSLATOR | Georgia State University Expected 2023
Timeline
IMPLEMENTATION TRAINER III
Meridian Cooperative, Inc.
02.2019 - Current
PROJECT IMPLEMENTATION CONSULTANT
MTECH SYSTEMS USA
08.2015 - 12.2018
SENIOR TECH SUPPORT CONSULTANT
MTECH SYSTEMS USA
08.2013 - 07.2015
TECHNICAL SUPPORT & QUALITY ASSURANCE SPECIALIST
MTECH SYSTEMS USA
02.2007 - 02.2011
BACHELOR OF SCIENCE - INFORMATION SYSTEMS
Kennesaw State University