Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Alejandra Jaramillo

San Antonio,TX

Summary

Highly organized and efficient individual with a strong background in customer service. Eager to learn and adaptable, I am a great candidate for this role. Despite limited experience, my passion and dedication compensate for it. Trust that my work will never disappoint, as I am a fast learner who can quickly grasp new concepts and skills.

Overview

5
5
years of professional experience

Work History

Property Desk Adjuster

Allcat Claims Service
02.2024 - Current
  • Achieved high levels of accuracy in damage assessments by thoroughly reviewing property inspection reports and estimates.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Knowledge of estimating losses using Xactimate or similar tools and platforms.
  • Identified coverage concerns, reviewed prior loss history, determined and created Special Investigation Unit (SIU) referrals, when appropriate.
  • Determined coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.

General Manager

Arby’s
06.2020 - 10.2023
  • Opened and closed restaurant
  • Made bank deposits and money orders on behalf of General manager
  • Provided excellent customer service to all guests in a timely manner
  • Managed daily reports of transactions
  • Enforced company policies and procedures
  • Counted cash drawers and coordinated change orders for employees
  • Managed store inventory
  • Trained new team members and shift leads on company processes and procedures
  • Promoted to General Manager after1 year of being an assistant
  • Opened2 new stores
  • Managing store budgets and operations

Night Auditor

Residence Inn
01.2022 - 02.2023
  • Balancing the accounts from day shift
  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Creating invoices, bills and checks for vendors, employees and contractors
  • Managing and updating all official documentation pertaining to the role
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments
  • Answering calls and queries related to potential booking

Education

Highschool Diploma - undefined

Harrison High School
Colorado Springs, CO
05.2021

Skills

  • Leadership
  • Problem Solving
  • Communication
  • Planning
  • Coaching/Training
  • MS Office
  • Payroll
  • Organization
  • Attention to detail
  • Adaptability
  • Inventory Control/Cash Control
  • Claims analysis
  • Policy interpretation
  • Xactimate Estimating software proficiently
  • Customer service
  • Insurance policy knowledge
  • Time management
  • Critical thinking

LANGUAGES

English

Awards

Triple Ace Award2022- Arby’s, Triple Ace Award2023- Arby’s, Employee of the Month-9 times in 3 years. - Arby’s, General Manager of the Year2023

Timeline

Property Desk Adjuster

Allcat Claims Service
02.2024 - Current

Night Auditor

Residence Inn
01.2022 - 02.2023

General Manager

Arby’s
06.2020 - 10.2023

Highschool Diploma - undefined

Harrison High School

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Alejandra Jaramillo