Alejandra Jasso
Santa Barbara,CA
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
28
28
year of professional experience
Work History
Assistant Director of Housekeeping
Hilton santa barbara beach front resort
Santa Barbara, CA
07.2023 - Current
- Reviewed payroll information for accuracy prior to submission for processing.
- Reviewed customer feedback forms in order to identify opportunities for improvement in service quality.
- Inspected linen closets for adequate supplies of linens, towels and amenities for guestrooms.
- Conducted regular inspection rounds to ensure cleanliness and maintenance of guest rooms, public areas, offices, lobbies and other assigned areas.
- Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
- Trained, coached and mentored new housekeeping personnel on all aspects of their job duties.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Prepared work schedules for associates to promote proper staffing levels.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
San Marcos Senior High School
Santa Barbara, CA06-1991
Skills
- Guest satisfaction
- Supply Ordering
- Housekeeping Operations
- Task Delegation
- Recruitment and hiring
- Scheduling Coordination
- Employee Relations
- Department coordination
- Employee evaluations
- Staff Scheduling
- Cleaning practices
- Staff evaluations
- Expense Tracking
- Quality improvements
- Workload prioritization
- Customer Relationship Management
- Supply Inventory Management
- Quality Assurance Controls
- Payroll understanding
- Performance Improvements
- Pest Control
- Document Control
- Training and mentoring
- Payroll Administration
- Quality Assurance
- Staff Training and Development
- Data Archiving
- Budget Administration
- Guest Relations
- Performance Evaluation
- Report Generation
- Customer Service
Timeline
Assistant Director of Housekeeping
Hilton santa barbara beach front resort
07.2023 - Current
San Marcos Senior High School
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