Alejandra (Alex) Lange
Summary
Empathetic Care Specialist with over 6 years of experience supporting families on mental health. Passionate about building trust and rapport with youth through non-judgmental approach and compassionate interpersonal skills. Driven to help families and their children achieve success by providing life skills in the community and school.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Specialist
Centerstone Of Indiana
02.2018 - Current
- Supported clients in a school environment (K-6) for 5 years by working on coping skills, mood regulation, social skills and peer relationships on a daily basis
- Supported clients and families in the community (ages 5 -15) as well as in their homes for a year by working on family relationships, parenting skills and coping skills on a daily basis
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy in both the community and school environments.
- Developed strong relationships with family members through regular updates on their children's status during their time with Centerstone.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Documented client progress in confidential files within 24 hours of each appointment.
- Provided clients with recommendations to community resources.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged families and clients in curriculums, role play, active practice and demonstration, instruction and modeling.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Maintained positive relationships with students, faculty, alumni, and administration while in the school.
- Participated in IEP meetings to advocate for the needs of special education students, ensuring access to appropriate resources and support services.
- Created a safe space for students within the school community where they felt comfortable discussing their concerns or seeking guidance from counselors or staff members.
Head Counselor
Boys And Girls Club
03.2016 - 02.2018
- Managed administrative tasks such as maintaining accurate records of campers'' medical information, emergency contacts, and dietary restrictions.
- Maintained compliance with all regulatory requirements pertaining to child safety, sanitation standards, and staffing ratios through diligent oversight and thorough recordkeeping.
- Implemented engaging activities to promote teamwork, leadership, and confidence among the participants.
- Provided ongoing support for staff by offering guidance on managing challenging situations or addressing the individual needs of the children.
- Coordinated every day schedules for children and staff during the school year and the summer.
- Streamlined staff scheduling for optimal coverage, ensuring all children's needs were met promptly and efficiently
Front Desk Receptionist
Total Fitness Of Columbus
01.2014 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Checked members into gym by scanning badges.
Education
Associate of Arts -
Ivy Tech Community College
High School Diploma -
Columbus North High School
Columbus, IN05.2015
Skills
- Bilingual (Spanish and English)
- Interpersonal Skills
- Time Management
- Teamwork
- Organization
- Patient Advocacy
- Treatment Planning
- Building rapport
- Care Coordination
- Case Documentation
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Care Specialist
Centerstone Of Indiana
02.2018 - Current
Head Counselor
Boys And Girls Club
03.2016 - 02.2018
Front Desk Receptionist
Total Fitness Of Columbus
01.2014 - 01.2016
Associate of Arts -
Ivy Tech Community College
High School Diploma -
Columbus North High School
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