Alejandra Lara
Riverside,CA
Summary
Offers strong commitment to providing exceptional patient care. Works well in fast-paced environments managing multiple tasks and providing timely treatments and support. Possesses solid understanding of nursing principles, patient advocacy and evidence-based practices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Ca sports and spine center
2016.01 - 2024.05
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Medical Assistant/ Office Manager
Algos, Inc
2010.12 - 2016.01
- Extensive front office responsibilities including greeting and directing of patients either via phone or in person to obtain appropriate care
- Patient information verification also included
- Information such as place of residence and any and all relevant allergies
- Capable of navigating Electronic Medical Records and performing needed updates or modifications at physicians' request
- Processing of insurance claims also within scope of job duties
- Assisted patients schedule follow up consultations or schedule appointments to seek specialized medical attention
Medical Assistant
Gabrielle Aesthetics
2010.12 - 2015.03
- Responsible for providing doctors with assistance in Mohs Procedures
- Able to provide patients with clear and proper post-surgery care instructions
- Duties also include preparing all surgical instruments and ensuring that sterility of both instruments and room are in accordance with company standards
- Performs collection of biopsies and coordinates with laboratory which to receive sample
- Other responsibilities are to include front office management such as answering multiple phone calls in efficient and timely manner as to ensure proper care for each patient
- Collection of co-payments and insurance verification are also included in front office duties
- Possess knowledge and familiarization with variety of Electronic Medical Recording software to include Next-gen, Office Ally, and Medinformatix.
Interpreter
RH Interpreting Svc
2005.05 - 2010.12
- Translated medical information from attending physician to patient so as to ensure patients clear understanding of treatment
- Capable of translating and explaining medical terminology in manner that patient is able to understand
- Able to communicate clearly and effectively in both English and Spanish as needed
- Assisted physical therapists in numerous sessions to include usage of tens machine and HWave to administer therapy to affected regions.
Education
Some College (No Degree) - Medial Assistant
American Career College
Ontario, CABachelors in Nursing -
West Coast University-Ontario
Ontario10.2024
High School Diploma -
Montclair High School
Montclair, CA05.2008
Associate of Arts -
Los Angeles City College
Los Angeles, CA06.2022
Skills
Financial Management
- Staff Development
- Business Administration
- Operations Management
- Phlebotomy
- Patient-focused care
- Patient Scheduling
- Medical office administration
- HIPAA Compliance
- Medical Office Management
- Insurance Claims
- Specimens collection and processing
- Electronic Medical Records
- Bilingual
- Workforce Management
Certification
- Certified Clinical Medical Assistant (CCMA)
- Registered Medical Assistant (RMA)
- Certified Medical Assistant (CMA)
Additionalinformation - Clinicalskills
- Strong attention to detail and ability to communicate clearly and effectively.
- Organized and able to prioritize work balance to optimize output.
- Proficient in PC applications such as Microsoft Office and Excel as well as a variety of Medical Recording Software
- Injections (IM-Delt, IM-Vast, OM-Glut, IM-Z Track, ID, Sub-Q)
- UA-Micro
- Throat Culture
- Autoclaving
- Aseptic Technique
- Capable of maintaining professionalism under strenuous circumstances while providing high level of patient care and assistance
- Familiarity with HIPPA and OSHA standards and practices
- Venipuncture/Butterfly/Vacutainer
- Glucose Tests
- Hemoglobin
- H&H, HCG
Assessments
- Office Manager, Highly Proficient, March 2020
- Receptionist, Highly Proficient, November 2019
- Attention to Detail, Expert, March 2020
- Medical Terminology, Proficient, March 2020
Timeline
Manager
Ca sports and spine center
2016.01 - 2024.05
Medical Assistant/ Office Manager
Algos, Inc
2010.12 - 2016.01
Medical Assistant
Gabrielle Aesthetics
2010.12 - 2015.03
Interpreter
RH Interpreting Svc
2005.05 - 2010.12
Some College (No Degree) - Medial Assistant
American Career College
Bachelors in Nursing -
West Coast University-Ontario
High School Diploma -
Montclair High School
Associate of Arts -
Los Angeles City College
- Certified Clinical Medical Assistant (CCMA)
- Registered Medical Assistant (RMA)
- Certified Medical Assistant (CMA)
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