Alejandra Linares
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Escalation Response Specialist
Centene Corporation
Remote
06.2022 - Current
- Received and answered escalation customer calls
- World Class customer contact care to in-bound customer calls and take-over calls
- Assisted fellow customer service representatives with inbound customer calls with a polite, friendly, and helpful attitude
- Conducting investigations to determine whether conflicts are escalating or if new conflicts are developing
- Handle customer inquiries and complaints, providing resolution in a timely and professional manner
- Train new customer service representatives on company policies and procedures
- Keep detailed records of customer interactions, documenting all correspondence and actions taken
- More than 100+ hours in training in Centene university
Front Desk Agent
Embassy Suites by Hilton
Orlando, FL
02.2022 - 12.2022
- Providing customer service to guest coming in
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying their credit card data
- Registering guests, collecting necessary information (like contact details and exact dates of their stay)
- Welcoming guests upon their arrival and assigning rooms
Front Desk Agent
Hampton by Hilton
Orlando, FL
11.2021 - 02.2022
- Performed all check-in and check-out tasks
- Managed online and phone reservations
- Informed customers about payment methods and verify their credit card data
- Registered guests collecting necessary information (like contact details and exact dates of their stay)
- Welcomed guests upon their arrival and assign rooms
- Provided information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guest needs
- Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriated
- Maintained updated records of bookings and payments.
Front Desk Agent
Hampton by Hilton
Lake Placid, NY
05.2021 - 11.2021
- Provided customers services
- Managed online, phone and in-person room reservations
- Welcomed guests
- Performed all check-in and check-out tasks
- Distributed room keys and hotel information
- Took payment from customers
- Respond to guest issues and complaints in a friendly timely manner
- Explained local amenities
- Worked with other staff members with good communication
- Assisted customers with the planning of special events
- Arranged specialized services for VIP customers
- Answered calls professionally and assists caller with information.
Cashier/Customer Service/Waitress
McDonald's
Orlando, FL
09.2018 - 05.2021
- Arrived on time for work and stay until shift completion
- Ensured to greet all customers with a smile
- Performed order processing - takes accurate food orders from guests in a fast and timely manner
- Responsible for preparing all of McDonald's varieties, following established procedures
- Performed housekeeping duties to keep the facility and equipment clean and inviting
- Participated actively with other crew members and managers to meet sales target during your shift
- Ensured items are well stocked
- Gives genuine attention to every guest, treating them with genuine friendliness
Education
High school diploma -
Freedom High School
Skills
- Guest services
- Event planning
- Clerical experience
- Front desk
- Recruiting
- Employee orientation
- Office experience
- Microsoft Outlook
- Cash handling
- Administrative experience
- Phone etiquette
- Microsoft Word
- Hotel experience
- Events management
- Host/hostess experience
- Office manager experience
- Personal assistant experience
- Human resources
- Multi-line phone systems
- Bilingual
- Organizational skills
- Problem management
- Microsoft Office
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Escalation Response Specialist
Centene Corporation
06.2022 - Current
Front Desk Agent
Embassy Suites by Hilton
02.2022 - 12.2022
Front Desk Agent
Hampton by Hilton
11.2021 - 02.2022
Front Desk Agent
Hampton by Hilton
05.2021 - 11.2021
Cashier/Customer Service/Waitress
McDonald's
09.2018 - 05.2021
High school diploma -
Freedom High School