Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandra Lombardi

San Antonio

Summary

Dynamic Office Manager at Firefly Electric Service with proven expertise in enhancing workflow efficiency and delivering exceptional customer service. Skilled in payroll processing and organizational management, I fostered a collaborative environment that improved team communication and streamlined operations, resulting in increased productivity and employee satisfaction.

Overview

11
11
years of professional experience

Work History

Office Manager

Firefly Electric Service
05.2020 - 08.2025
  • Organized office operations to enhance workflow efficiency.
  • Maintained accurate records and documentation for smooth administrative processes.
  • Assisted with scheduling appointments and managing calendars effectively.
  • Supported team communications through efficient information dissemination.
  • Implemented basic office procedures to foster a productive environment.
  • Provided customer service support by addressing inquiries promptly.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Completed bi-weekly payroll for [Number] employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Server

Hals Landing
01.2015 - 10.2018
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed cash handling processes, ensuring accuracy in transactions and end-of-shift reports.
  • Implemented process improvements that streamlined service efficiency and reduced wait times.
  • Mentored junior servers, promoting team cohesion and knowledge sharing within the staff.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.

Education

High School Diploma -

J. W. Nixon
Laredo, TX
05-2009

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Payroll processing
  • Scheduling
  • Employee supervision
  • Staff hiring
  • Administrative oversight
  • Business administration
  • Decision-making
  • Schedule management
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Phone and email etiquette
  • Adaptability and flexibility

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Manager

Firefly Electric Service
05.2020 - 08.2025

Server

Hals Landing
01.2015 - 10.2018

High School Diploma -

J. W. Nixon

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