ALEJANDRA LOPEZ

•Processed customer transactions and provided excellent customer service.
•Greeted customers warmly upon arrival and identified their needs.
•Ensured pricing is correct and applied discounts and loyalty programs appropriately.
•Answered incoming calls promptly, providing accurate information about products and services.
•Demonstrated strong problem solving skills when handling customer complaints or inquiries.
•Maintained clean and clutter-free front-end area.

•Performed opening and closing duties, such as setting up the dining area and restocking supplies.
•Upheld high standards of sanitation in accordance with health department regulations.
•Responded efficiently to guest inquiries and complaints in a professional manner.
•Stay informed about daily specials, new menu items, and promotions.
•I checked the to-go bag food orders before serving it to customers.
•Took orders from customers accurately, and in a timely manner.

•Shop for groceries for customers in a timely manner to ensure drop-off in the scheduled time slots.
•Provide excellent customer service by communicating with the customer and shopping for the correctly ordered items.
•Used problem-solving skills to find the right substitutions in case of unstocked items.
•Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
•Tendered customer orders at the point of sale using payment information provided, and activated any customer rewards accounts for the best price availability.
•Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

•Delivered comprehensive support services to clients post-surgery and with chronic medical conditions.
•Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
•Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
•Participated in team meetings regarding client progress or concerns raised by family members.
•Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
•Administered prescribed medications on a timely basis following care plan instructions.
•Enhanced client safety by eliminating trip hazards, including rugs and furniture.
•Improved patient outlook and daily living through compassionate care.
•Provided emotional support to clients during difficult times.
•Ensured compliance with all applicable laws, regulations and standards governing home health care services.

•Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
•Prepared reports on staffing metrics, including turnover rates and hiring costs, for management review.
•Coordinated with training department to ensure employees met required qualifications and certifications.
•Analyzed staffing trends and provided recommendations to improve efficiency and reduce costs.
•Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
•Provided support for payroll processing by verifying employee hours, and resolving discrepancies.
•Maintained accurate and up-to-date employee records, including contact information and job classifications.
•Monitored compliance with labor laws and company policies regarding employee scheduling.
•Negotiated contracts with staffing agencies to fill temporary and permanent positions.
•Worked with human resources teams to align staffing decisions with regulatory standards.
•Coordinated staffing schedules to ensure optimal coverage across multiple departments.

•Served as liaison for Patient Experience Coordinator of Organizational Performance.
•Participated in 'What Matters to Me' project, employing conversational tool to facilitate meaningful discussions with patients and staff.
•Prepared reports summarizing project progress and results for management review.
•Set specific goals for projects to measure progress and evaluate end results.
•Supported research and administrative tasks for special projects, ensuring professional communication.
•Provided data entry assistance for patient discharge alongside case managers and social workers.
•Aided in verification processes and policy alignment to achieve organizational objectives.

•Compiled information about new accounts, entered account information into computers, and filed related forms or other documents, while maintaining good relations with customers of the bank.
•Informed customers of procedures for applying for banking services, such as ATM cards, direct deposit of checks, and certificates of deposit.
•Performed counter duties, including transfers of funds, processing payments, cashing checks, collecting deposits, and withdrawals.
•Answered customers' questions and provided information about available services at the bank.
•Balance cash drawers on a daily basis.

•Achieved a 98% satisfaction rate and a 5.00-star rating for on-time food deliveries.
•Picked up meals from local restaurants and dropped off at residential and business customer locations.
•Provided excellent customer service throughout the delivery process.
•Identified potential problems or complaints from customers and took appropriate action as necessary.
•Analyzed customer address to determine best route for timely delivery.
•Delivered 13,047 orders.

•Maintained a comprehensive understanding of insurance principles and industry standards in order to provide accurate advice when needed.
•Provided guidance to customers regarding available insurance plans and their benefits and limitations.
•Responded promptly to customer inquiries about their policies and provided timely updates as needed.
•Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
•Reviewed insurance policies to ensure compliance with existing regulations.

•Helped customers with their shopping needs, finding or selecting items, and providing recommendations.
•Greeted customers with a positive demeanor, creating a welcoming environment.
•Operated the cash register efficiently and accurately, and processed payments by cash, credit card, gift card, or debit.
•Signed customers up for rewards programs, and informed them of upcoming promotions.
•Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
•Ensured that all merchandise was restocked, labeled products, and organized the inventory room.