Alejandra Lopez
North Highlands,CA
Summary
Dynamic Assistant General Manager at SureStay Plus Hotel by Best Western Calexpo, skilled in customer service and employee training. Proven track record in enhancing team performance and optimizing sales reporting. Bilingual in Spanish, I excel in multitasking and decision-making, ensuring operational excellence and high customer satisfaction levels.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
SureStay Plus Hotel by Best Western Calexpo
Sacramento, CA
11.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Assigned work and monitored performance of project personnel.
Manager
Motel 6 Rancho Cordova
Rancho Cordova, CA
11.2022 - 11.2023
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance reviews for team members.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front Desk Supervisor
Residence Inn Marriott
Natomas , CA
09.2022 - 11.2022
- Provided support to guests with check-in and check-out procedures.
- Greeted and welcomed guests in a friendly, professional manner.
- Assisted guests with inquiries and requests.
- Conducted regular performance evaluations of front desk staff members.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Coordinated with other departments to ensure smooth operations of the front desk area.
Manager
Motel 6 Hotel
Sacramento, CA
05.2018 - 09.2022
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance reviews for team members.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Directed recruitment, hiring, and training of new staff members.
Education
High School Diploma -
El Camino High School
Sacramento, CA06-2014
Skills
- Bilingual in Spanish
- Fast learner
- Customer service
- Employee training
- Sales reporting
- Payroll administration
- Inventory management
- Team building
- Decision-making
- Multitasking capacity
- Employee scheduling
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Assistant General Manager
SureStay Plus Hotel by Best Western Calexpo
11.2023 - Current
Manager
Motel 6 Rancho Cordova
11.2022 - 11.2023
Front Desk Supervisor
Residence Inn Marriott
09.2022 - 11.2022
Manager
Motel 6 Hotel
05.2018 - 09.2022
High School Diploma -
El Camino High School
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