Alejandra Lopez
Honolulu,HI
Summary
Results-driven management professional with a proven track record of optimizing business processes and driving team success. Recognized for fostering effective collaboration and demonstrating unwavering commitment to achieving organizational goals. Strong leadership abilities and strategic planning skills enable adaptability to evolving business needs and challenges. Passionate about leveraging expertise to enhance operational efficiency and contribute to overall company growth.
Overview
7
7
years of professional experience
Work History
Housing Management Specialist
Marine Corps Base Hawaii
05.2025 - Current
- Currently providing support for the Housing Management Assistant. Assist service members with command sponsored dependents, single service members, geo-bachelor service members attached to MCBH including MARFORPAC at Camp Smith. Responsible for maintaining up to date information relevant to all applicants and housing inquiries all while ensuring proper PII procedures. Receive all Advanced Application's (AA) to establish a Control Date. Review all documents to ensure all data is accurate with all necessary information to process housing applications and establish a Control Date. Responsible for verifying all information provided on DD1746 and inputting the data on eMH. Also verifying all supporting documents such as PCS orders are collected and data entered. Upon housing application is reviewed service members are placed on the corresponding Priority level. Assist with scheduled housing appointments that include advanced applications, new apply, request for transfer, and primary switch appointments. Counsel active-duty service members and their families with the Public-Private Venture (PPV) Mandatory Housing Resident In-Brief explain the procedures of Hunt/Ohana with their housing. Counsel service members regarding home offers and TLA and advice on their options and communication with PPV. Responsible for running the Electronic Funds Transfer system (UDEFT) every week to ensure all marine payments are set up for allotment payments. Ensure data is correct before processing payments via MOL Marine Systems. Assist with DMO drayage for all qualified local moves only, ensure PPV transmittal is submitted along with necessary information to set up local move.
- Front Desk Support, Greet and assist all Family Housing customers in person, phone, or by email. Ensure voicemails and emails are checked, respond to all questions and concerns before referring service members to the counselor. Provide TLA certificate to all Navy service members attached to MCBH. Collect all proper documentation from service members by branch of service before being referred.
- Hours per week: 40
Housing Management Specialist
Marine Corps Base Hawaii
06.2024 - 05.2025
- Performed duties and responsibilities for a gapped GS-11 position, which included processing all Exception to Policy and Long Term Guest requests. Ensured all eMH data of service members was correct an current with rank, dependents, and contact info. Prepared requests that included banned dog breed, priority change request, live-in nanny, and long term guests past 30 days. Verified service member request and command first endorsement was included. For Long Term requests ensured service member provided command first endorsement, request, and base pass seal and stamped form. Completed required class certification to access, monitor, and generate messages through ETMS2. Processed necessary reports and also collaborated with special assignments for the Directors of family housing office.
- Hours per week: 40
Housing Management Specialist
Marine Corps Base Hawaii
07.2023 - Current
- Conduct Housing Referral Counseling to customers seeking off-base housing by providing information to acquaint them with the Hawaii Landlord Tenant Codes, SCRA, regulations and policies when renting in the local community. Periodically inspect and assess rental facilities in accordance with federal, state building codes and Unified Facilities Criteria (UFC 4-711-01) requirements when applicable; and assess these units for leasing suitability, safety, and adequacy, and recommend approval/disapproval to the supervisor for listing in DoD controlled or contracted housing referral website. Provide and receive cross training within Housing Divisions in order to mentor and train new employees in accordance with the Housing Referral Services SOP. Provide excellent customer support and assist all internal and external customers as well as assist in special studies or reviews as assigned.
- Operate, manage and update information contained in the referral section of the eMH and Homes.Mil website. Monitor and log in to the system to input/update information of each rental unit's history, issues, repairs, past and present tenants, and other data associated with relevant properties. Utilize eMH referral module as gateway to review, approve, and provide available rental property information to MCBH families using the Homes.Mil website. Provide assistance and support to landlords in the local community with renting to service members.
- Manage all Basic Allowance for Housing (BAH) Data Collection for Marine Corps Base Hawaii and work with U.S. Army Garrison Hawaii, Navy Housing Office and Airforce Housing Office in order to obtain rental data for the island of Oahu Review. Assist with lease reviews for service members in order to identify what is and is not included in their lease. Investigate complaints from both occupants and landlords that may include delinquent rent payment, cleanliness, repair and maintenance, damages, and other leasing issues. Tackle and utilize preventive and dispute-type mediation strategies involving cases that could be complex and difficult. Serve as the primary MCBH representative in resolving leasing issues for service members.
- Provide counseling services about the MCBH Family Housing Temporary Loaner Furniture Program to active-duty personnel assigned to MCBH or MARFORPAC who choose to reside in the local community. Work with Family Housing Warehouse personnel to coordinate temporary loaner furniture delivery and pick-up for customers, in order to effectively manage resources provided through the loaner furniture program.
- Hours per week: 40
Leasing Specialist
Ohana Military Communities - Hunt
05.2021 - 05.2023
- Responsible for leasing over 4,000 homes for Ohana Military Communities. Coordinated requests from incoming military families. Prepared documentation for incoming military families along with emailing information on their community of choice. Scheduled all showings of vacant rent ready homes. Ensured noted home damages were forwarded to the turn team and property management team. Coordinated move-in dates and pre-move-in inspections with the incoming military families. Completed all necessary paperwork and Lease contract along with reviewing contract requirements and signatures thru DocuSign. Performed move-in orientations with all families guiding them thru the new home. Processed authorized civilian applications and ensured compliance with Government Housing Office regulations and requirements. Assist in the organization and scheduling social events, educational classes, physical activities, and family functions for the residents in the communities. Prepare and recommend advertising and marketing strategies such as creating placement of advertising in all venues included social media. Marketed the properties when vacancy or specials were available. Conducted weekly inspections of the communities and vacant homes for any damages along with preparing documentation for families and entering data into YARDI. Participated in training new hires, driving to the different communities and touring different homes. Was part of maintaining the community waitlists to ensure proper home offers. Weekly checks of the waitlist documentation and home offers to families waiting was required.
- Hours per week: 40
Leasing Specialist
Hunt Companies
09.2019 - 07.2020
- Promoted position from Resident Services Specialist to Leasing Specialist had the primary responsibility of coordinating all requests from military families and civilian prospects with the property management team. Prepared all required requests and documentation for incoming military families. Scheduled all showings of vacant rent ready homes. Coordinated move-outs, pre-inspections and final inspections of outgoing military families. Ensured noted home damages were forwarded to the turn team and property management team. Engaged closely with the maintenance manager and director to ensure homes move-in ready for incoming families. Coordinated move-in dates and pre-move-in inspections with the incoming military families along with their pre-move-in showing. Completed all necessary paperwork and Lease contract along with reviewing contract requirements, signatures, deposits and payments. Processed authorized civilian applications and ensured compliance with Government Housing Office regulations and requirements. Performed routine market analysis reports. Assist the Community Director and Community Manager in ensuring that the property follows the requirements and procedures identified in the property legal documents. Assist in the organization and scheduling social events, educational classes, physical activities, and family functions for the residents in the communities. Prepare and recommend advertising and marketing strategies such as creating placement of advertising in all venues included social media. Marketed the properties when vacancy or specials were available. Conducted weekly inspections of the communities and vacant homes for any damages in the homes due to winter freezing temperatures. Due to the shutdown during COVID in 2020 there was no SOP in place to assist with leasing and moving-in families. I implemented a process that would allow our incoming families to view their new home via Zoom or Facetime which allowed the families to view their future homes and it would allow for questions or concerns, all thru their scheduled call. Once the military families arrived, we would meet at the home and have the home unlocked so they could inspect their home. This help alleviate unnecessary stress to our families moving during that time. I was asked to provide a tour via Zoom to Navy Housing Operations Representative in Washington D.C., to provide insight on how we were moving in families during this time. Property rental activity when I began was at 85% when I left it was at 91% occupancy. Responsible for over 2,000 homes in the communities.
- Hours per week: 40
Resident Services Specialist / Front Desk
Hunt Companies
02.2019 - 09.2019
- As a resident services specialist front desk, I provided assistance and coordinated all requests from the residents with the property management team. Was the primary point of contact for all resident related inquiries. Coordinated and assisted all maintenance requests from the residents and entered all work orders into the system YARDI. Answered all phones and assisted residents with questions and concerns providing highest level of customer service. Coordinated and scheduled all appointments for the property management team to include, move outs, pre-inspections, and lease renewals. Ensured all fees and rent charges were correct in YARDI, monitored rental account balances and all rental payments made in person. Completed follow-up phone calls to residents to ensure work orders were completed with resident's satisfaction within an acceptable time frame. Prepared fun activities for all residents in the community with prizes and scheduled events.
- Hours per week: 40
Education
Technical or occupational certificate - Medical Assistant Back and Front Office Certification
Kaplan College
Vista, CA03.2009
Skills
- Operations management
- Customer relations
- Market research
- Data entry
- Customer service
- Microsoft Word
- Microsoft Excel
- Computer proficiency
- Microsoft outlook
- Critical thinking
- Documentation and recordkeeping
- Database entry
Language skills
Spanish Spoken: Advanced | Written: Advanced | Read: Advanced
Timeline
Housing Management Specialist
Marine Corps Base Hawaii
05.2025 - Current
Housing Management Specialist
Marine Corps Base Hawaii
06.2024 - 05.2025
Housing Management Specialist
Marine Corps Base Hawaii
07.2023 - Current
Leasing Specialist
Ohana Military Communities - Hunt
05.2021 - 05.2023
Leasing Specialist
Hunt Companies
09.2019 - 07.2020
Resident Services Specialist / Front Desk
Hunt Companies
02.2019 - 09.2019
Technical or occupational certificate - Medical Assistant Back and Front Office Certification
Kaplan College