Alejandra Lopez

● Manage service quotes for maintenance, repair, + installation

services

● Serve as liaison between the internal branch service department

and tier 1 clients (Amazon, Universal Studios, Boeing, etc.)

● Oversee scheduling of service technicians on site

● Ensure equipment master records + customer service agreements

are up-to-date

● Review + approve purchase orders

• Managed customer inquiries regarding service appointments and technical support.
• Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.

• Identify parts needed for repair/maintenance
• Assure parts will be onsite for the date of service
• Read schematic diagram for part identification
• Read over service contracts to assure the company was working withing the service contract.
• Manage high amount of orders

● Perform general office task such as answering incoming calling and

emails, manage calendars, order office supplies, + make travel

arrangements

● Input company data, update spreadsheets, + organize files

● Conducts written communication on behalf of executives + to

external parties/clients

● Gather and process quotes, cost centers, + invoices

● Create/manage excel sheets, Powerpoint, + other documents as

needed

• Completed bi-weekly payroll for 52 employees.

• Directed billing operations, ensuring compliance with industry regulations and internal policies.
• Implemented process improvements, enhancing accuracy in invoicing and payment processing.
• Oversaw team performance, mentoring staff to optimize workflow and efficiency in billing procedures.
• Developed strategic initiatives to reduce billing discrepancies and improve customer satisfaction metrics.
• Send out payment reminders
• Activate and deactivate units