Alejandra Lopez Lara
Consumer Sales Representative
La Grange,KY
Summary
Proven achiever with extensive experience in customer service and bilingual communication, notably at Churchill Downs Racetrack. Excelled in client relationship building and sales strategies, driving significant sales conversions. Skilled in both English and Spanish, adept at fostering positive customer relations and resolving conflicts efficiently. Demonstrates exceptional teamwork and problem-solving abilities, contributing to enhanced customer satisfaction and business growth in any area of the Equine Industry as well as Livestock Management.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Consumer Sales Representative
Churchill Downs
01.2024 - Current
- Collaborated with marketing team to develop targeted campaigns for specific consumer segments, leading to increased sales conversions.
- . Exceeded expectations in maintaining accurate records of all customer interactions, demonstrating exceptional organizational skills.
- Supported cross-functional teams in driving initiatives aimed at enhancing customer satisfaction levels across all touchpoints in the buyer journey.
- Resolved conflicts professionally and efficiently, maintaining positive customer relationships despite challenging situations.
- Increased sales revenue through effective upselling techniques and building strong client relationships.
- . Coordinated closely with the order fulfillment department to expedite deliveries, ensuring complete satisfaction among customers.
- Built relationships with customers and community to promote long term business growth.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
Student Farm Worker
Western Kentucky University
08.2022 - 12.2024
- Helped manage inventory levels of supplies such as feed or seeds to ensure adequate stock was available throughout the year without excess waste or cost overruns.
- Worked diligently during long hours and adverse weather conditions as required for certain seasonal farm tasks or emergencies.
- Participated in product marketing efforts at local "farmers markets" or community events to help increase sales revenue for the farm operation.
- Branched farm out into new areas by adding tours, special events, and customer activities.
- Maintained healthy livestock by administering vaccinations, feeding, and providing clean living environments.
- Contributed to a positive work environment by demonstrating strong teamwork skills, adaptability, and a willingness to learn new tasks as needed.
- Played an active role in animal husbandry duties including breeding programs, birthing assistance, and general care for newborn animals on the farm property.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Consistently met deadlines for daily chores and special projects, contributing to the smooth operation of the barn.
- Led horses from stables to fields and back to maintain control of animals.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Collaborated effectively with team members to coordinate tasks, ensuring efficient work schedules and a productive farm operation.
- Supported animal welfare initiatives by treating all livestock humanely and advocating for best practices within the industry.
Spanish Interpreter
Seven Stars Insurance
06.2019 - 07.2019
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Improved overall document quality by collaborating with colleagues on translation review and revision processes, providing valuable feedback and suggestions.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
- Conducted thorough proofreading of translated texts, ensuring error-free final deliverables that met client expectations consistently.
- Assisted foreign language-speaking clients with inquiries.
Education
Bachelor of Science - Agriculture And Equine Studies
Western Kentucky University
Bowling Green, KY12.2023
Skills
- Client Relationship Building
- Sales Strategies
- Stock management
- Fluent Bilingualism (spanish-english)
- Food safety and sanitation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Fast learner
- Flexible and Adaptable
- Multitasking Abilities
- Decision-Making
- Problem Resolution
- Safety Procedures
- Cattle farming
- Agricultural Product Sales
- Facility Cleaning
- Livestock management
- Breeding
- Restocking abilities
- Training proficiency
- Horse Grooming
- Foal handling
- Equine Event Organization
- Equine Business Management
- Human and Animal Safety
- Appointment Scheduling
- Package labeling
- Sanitation Practices
- Packaging Techniques
- Meat cutting experienced
- Food Safety Regulations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchWork from home optionTeam Building / Company RetreatsCompany CulturePersonal development programsTimeline
Consumer Sales Representative
Churchill Downs
01.2024 - Current
Student Farm Worker
Western Kentucky University
08.2022 - 12.2024
Spanish Interpreter
Seven Stars Insurance
06.2019 - 07.2019
Bachelor of Science - Agriculture And Equine Studies
Western Kentucky University