Alejandra Lora Perez
Hialeah,FL
Summary
Seasoned Retail Sales Associate Cashier with background in providing superior customer service, managing cash transactions, and maintaining store cleanliness. Well-versed in product knowledge and upselling techniques, resulting in increased sales and customer satisfaction. Strengths include problem-solving skills, multi-tasking abilities, and exceptional communication skills which have positively impacted previous retail environments.
Overview
1
1
year of professional experience
Work History
Cajera vendedora
Synergy
2024.10 - 2024.12
- Restocked supplies like paper bags, tissue paper as needed.
- Greeted customers and provided excellent customer service.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Enforced safety regulations in order to maintain a safe working environment.
- Participated in periodic inventory counts as assigned by management.
- Handled returns and exchanges according to established policies.
- Assisted customers in locating items within the store.
- Verified that all prices were accurate before ringing up purchases.
- Maintained a clean and organized work area throughout the shift.
- Operated a cash register to accurately process sales transactions.
- Answered phone calls promptly with a professional demeanor.
- Stocked shelves and maintained product displays.
- Processed returns and exchanges according to company policies.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Assisted with training new employees on proper cash handling procedures.
- Provided information about products and services to customers.
- Resolved customer complaints or referred them to management for resolution.
- Organized merchandise in the store for easy access by customers.
- Helped other team members as needed during peak business times.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Enforced dressing room rules to prevent vandalism and theft.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Followed company safety regulations to maintain safe work environment.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Elderly Caregiver
Cuenta Propia
Hialeah , FL
2024.02 - 2024.07
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Respected the privacy, dignity and confidentiality of each client served.
- Monitored vital signs and reported changes to medical team.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Provided companionship and emotional support to elderly clients.
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Transported clients to doctor appointments or other necessary outings.
- Communicated effectively with family members on progress of client's health condition.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Developed strong relationships with clients based on trust and respect.
- Administered medications according to physician instructions.
- Maintained accurate records of services provided for each client.
- Encouraged social interaction between clients and their families.
- Responded quickly in emergency situations in a calm manner.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Assessed client's needs and developed individual care plans accordingly.
- Supported clients in making decisions that were consistent with their values and wishes.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Laundered clothing and bedding to prevent infection.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Followed care plan and directions to administer medications.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Redirected clients with memory issues, providing safety guidance protection.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong and trusting rapport with clients and loved ones.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Instructed family members on how to provide bedside care.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Assisted clients with maintaining good personal hygiene.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Education
Elementary school, middle school, high school, college -
Ignacio Agramonte y Loynaz (elementary school), Roberto Rodriguez Fernandez (middle school), Rafael Maria de mendive (high school), Santiago de Cuba
10.2023
Skills
- Atención al cliente
- Flexibilidad y adaptabilidad
- Microsoft office
- Excel
- Puntualidad y compromiso
- Habilidades numéricas
- Habilidad para aprender
- Capacidad de organización
- Gestión de redes
- Diseño de estrategias comerciales
- Profesionalidad y responsabilidad
- Organización de espacios
- Venta directa y cruzada
- Persuasión y negociación
- Cordialidad
- Cooperación
- Venta cruzada de artículos
- Product Demonstrations
- Purchase Recommendations
- Customer Support
- Store maintenance
Languages
- Español
- Inglés
Hobbies and Interests
- Fuera del trabajo me gusta mantenerme en forma y activa, lo que significa que mis niveles de energia y concentracion siempre son fuertes, y soy el tipo de persona que aceptara el cambio de manera positiva, por lo que su neogocio mantendra su posicion como lider del mercado. Mi positividad, entusiasmo, mimo rapido de trabajo, hambre de aprender rapido y versatilidad son algunas de las habilidades que poses que podran ayudar a su empresa
- Negocio a crecer graduate
Languages
Spanish
Elementary
English
Limited
Timeline
Cajera vendedora
Synergy
2024.10 - 2024.12
Elderly Caregiver
Cuenta Propia
2024.02 - 2024.07
Elementary school, middle school, high school, college -
Ignacio Agramonte y Loynaz (elementary school), Roberto Rodriguez Fernandez (middle school), Rafael Maria de mendive (high school), Santiago de Cuba
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