Alejandra Lugo
San Benito,TX
Summary
Successful at selecting and developing curricula and lesson plans to fulfill instructional requirements and support learning objectives. Good decision-making, critical thinking and personnel management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vocational Coordinator
Southwest Key Program
San Benito , TX
08.2018 - Current
- Collaborated with other staff members to ensure that all participants received appropriate services in a timely manner.
- Monitored client progress throughout the program cycle by conducting follow-up assessments and reviews at the end of each course.
- Directed and coordinated activities of teachers or administrators at schools, public agencies or institutions.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Provided crisis intervention services during times of distress or emergency situations.
- Facilitated group activities that promote socialization skills among youth in care.
- Trained new employees on policies and procedures related to providing quality services.
- Encouraged positive behaviors through role modeling, mentorship, and reward systems.
- Transported youth to appointments or recreational activities as needed.
- Conducted assessments of clients' needs upon intake into program.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Assisted individuals with daily living skills such as hygiene, budgeting, grocery shopping .
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Utilized community resources to provide additional support for youth receiving services.
Sales Associate
Dillard's
Harlingen, TX
07.2016 - 05.2018
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
Texas Branding Iron
Harlingen, TX
03.2013 - 03.2016
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Some College (No Degree) - Biology
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Punctual and Dependable
- Staff Development
- Attention to Detail
- Relationship Building
- Vocational Training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Limited
Certification
- American Red Cross Adult and Pediatric First Aid CPR & AED
- CPI Non-Violent Crisis Prevention Intervention
- Assistance of Self Administration of Medication (ASAOM)
- NSLP Food Handlers
Timeline
Vocational Coordinator
Southwest Key Program
08.2018 - Current
Sales Associate
Dillard's
07.2016 - 05.2018
Cashier
Texas Branding Iron
03.2013 - 03.2016
Some College (No Degree) - Biology
The University of Texas Rio Grande Valley